Recurring Events Issues

[Josh]

Hey Janet,

Thanks for following up and for sending over the database dump. I received that email and will be going through the information there.

The other plugin with processes running in the background may have been an issue here particular with backend timeouts. Also, the issue with the events showing on the front-end even after they had been deleted may have been due to caching, either the caching built into our plugin for the month view or additional caching that may have been set up on the site or via hosting.

One thought that I did have here, would be the attempted modification of the end date. If the event end date was modified (rather than the end date for the recurrence feature) it could have created some strange logic that the system was trying to create a recurring event with a date of 7/23/2016 – 10/29/2016 (rather than the event being just on the same date) every week until 10/29/2016 which could have definitely created some very unwanted behavior there.

Thanks!

[Janet]

This reply is private.

• This reply was modified 9 years, 9 months ago by Janet.

[Josh]

This reply is private.

[Janet]

Only offering a refund 30 days after original purchase is fine if the plugin was bug free. If I tallied up all the hours of troubleshooting and rollbacks I could have ordered hundreds of licenses. Your response is surprising and disappointing. There was no good faith effort to fix the duplicate recurring issue and I see others are experiencing the same thing. I respectfully ask that you refund the full $89. for the plugin.

Thank you

[Josh]

Hey Janet,

I am honestly very sorry to hear about the issues that you have experienced when using our plugins. You can request a refund at the previously provided link and I will reach out to the team about it. However, I’m not even sure it is possible to process a refund through our payment processors this long after the original transaction.

The problem with addressing and fixing these recurring events issues has been that we, as a team, have mostly been unable to recreate the issues. Anything that we are able to recreate, we can create a bug ticket for and our developers can address.

The best we can do in these cases here is to offer to help clean up the recurrences from the database dump and help you to re-upload, however, in this case you notified us that you cleaned up the recurring event when sending over the database. And trust me, I do understand and sympathize with how much of a pain that can be. From there, we can watch to see if the issues occur again or if there are any commonalities between the sites that may point us in the direction for recreating the issues.

I know it may not seem like much at this point but I’m still happy to help with using the plugin and the recurring events feature. Looking through the database, it appears that the recurring events had been working for the site until the one event started causing issues. There was a suspicion here on your part that this could have been a conflict with another plugin running in the background on your site. Were you able to test whether that was the case after deactivating that plugin?

[Janet]

There was no conflict with any other plugin. We were not the only users to experience multiple duplicate recurring events. It was obviously a bug as I see the most recent patch may have fixed it.

We are not using the plugin any longer, your lack of support during the issue was terrible. Disabled and deleted!
Using simple calendar (Google calendar now).

[Josh]

Hey Janet,

I believe our team was able to get you squared away via email, I’ll go ahead and close this thread.

Thanks!

[Author]

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