"Please update now" from ECalPRO2.0.8 yields "..plugin is at the latest version"

[Bob]

Here is the sequence of events to duplicate this issue:
1. Update The Event Calendar plugin to version 2.0.9
2. You get the message: “The following plugins are out of date: Events Calendar PRO 2.0.8. Please update now.”
3. Click on the update now link. You get the message “The plugin is at the latest version.”
The Installed Plugins list still shows Version 2.0.9 for The Events Calendar and Version 2.0.8 for The Events Calendar PRO.
So, I am not sure what version of The Events Calendar PRO I have: “the latest version”=2.0.9 or version 2.0.8 as it shows in the Installed Plugins list.
I don’t want to lose any settings due to the upgrade. Please confirm that this is a bug needing fixing.

[Barry]

Hi Bob, sorry to hear that this hasn’t been a pain-free process for you.

The latest version of Events Calendar PRO is 2.0.9: so if you can’t seem to get that version by following the regular update path the first thing to check is that your license key has been entered in Events > Settings > Licenses (then try again if it wasn’t).

If that doesn’t help then something other people have found resolves this is to manually upload the latest version of our plugin(s), overwriting the existing copy (or copies, if you have several Tribe plugins installed).

I don’t want to lose any settings due to the upgrade. Please confirm that this is a bug needing fixing.

There is an issue whereby settings are dropped (at least, they revert to the defaults) upon updating. This is a known bug and our devs are aware of it – in the interim I’d suggest making a note of any custom settings so that you can quickly restore them.

[Bob]

Hi Barry, Thanks for your quick reply. I did need to enter my license key. Can you suggest/request to your devs that the update procedure should check for a license key and report that the license key needs to be entered, if needed, please?
After entering the license key, I got ‘valid license key’ or something like that, so that is good.
Then, I tried the update link again and that didn’t work, so I backed-up the events-calendar-pro folder and manually FTP uploaded the PRO 2.0.9 version into an empty events-calendar-pro folder. That worked, with the exception that I had to change the settings > Template tab from Default .. Page to Default Events Template to make the calendar and events list view full-page width like I had before the update. So, could you ask your devs to ensure that the Template settings are retained, please? Thanks for your support.

[Barry]

Can you suggest/request to your devs that the update procedure should check for a license key and report that the license key needs to be entered, if needed, please?

Awesome point – it could be that this is already logged for future consideration, but if it isn’t I’ll certainly add that to the list.

I had to change the settings > Template tab from Default .. Page to Default Events Template to make the calendar and events list view full-page width like I had before the update. So, could you ask your devs to ensure that the Template settings are retained, please?

Yep: this is a known issue and a fix is in progress. We are very much aware that this has caused some distress and not a little inconvenience for many of our users – we’re definitely hoping to avoid this in the future.

[Author]

Posts