Permalink not found

[Jose]

Hello I bought the event pro I’m having problems with my permalink I change the original to eventos and evento and when you click on the event to see it give you page not found? Can you help me please?

[Barry]

Sorry to hear you’re hitting up against some difficulties, Jose.

Before we go any further can I ask you to visit your Settings → Permalinks screen (you shouldn’t need to adjust anything, though) then see if the event pages are accessible?

This just clears out and rebuilds the rewrite rules, which are used by WordPress when routing requests.

[Jose]

Still doing the samething the page wasn’t found.

[Barry]

I’m sorry that didn’t fix it. Can you now try running through our standard troubleshooting steps? At the point where nothing but our plugins and a default theme is running, please repeat the previously described step of clearing the rewrite rules.

Do the single events work then? If so, upon reactivating your theme and other plugins are you able to identify any in particular that are conflicting?

[Jose]

I’m not able to fix the problem is anyway you can help me fix this? I try to rewrite but wasn’t success. My single event don’t work was you can see here http://www.nhenwoodstock.org/evento/concierto-especial-2/

[Barry]

I do see you are using some sort of multi-language plugin – can you confirm what that is? Is it WPML?

This has been a source of problems similar to this one in the past and could be again. Are you absolutely certain that when you tested deactivating other plugins you also deactivated this one?

If you are sure you did that already and that didn’t help, what I’d recommend is setting up a test site – this can be as simple as a fresh WordPress installation in a subdirectory (ie, example.com/testwp).

Within that test site, start by adding just our plugins then adjust the event slugs just as you did on your live site: does the problem occur on the test site?

If it does not occur, begin adding the same plugins and ultimately the theme that you use on your live site, testing at each stage to see when and if the problem begins to occur.

Can you give that a try?

Thanks!

[Jose]

This reply is private.

[Barry]

Hi Jose,

I’m sorry but we do no accept user credentials and so are not able to do this.

Can you confirm if you were able to create a test site and add our plugins there? Did you find it worked as expected and were you able to start adding other plugins and ultimately the same theme as on your live site?

What was the outcome if so?

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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