Organizer unable to email attendee list in EC Pro 4.03

[Ameet]

Hey guys,
Been testing the latest release over the break and all looking good, but looks like an organizer who would not have access to admin is unable to Email the attendees list anymore. Looks like the modal mechanism has been changed from the past version and now the thickbox is not get fired as it is trying to hit this url when we don’t have access:

/wp-admin/edit.php?page=tickets-attendees&action=email&event_id=104626&TB_iframe=1&width=410&height=300&post_type=tribe_events

An organizer wouldn’t have the wp-admin permissions so the Email link takes you back to my events. You prob have a quick fix, so any code we can sub in before your next release would be great.

This is preventing us from pushing 4.04 and 4.03 onto production. thx
ameet

[George]

Hey @Ameet,

Thanks for reaching out here. Before getting too far afield with this issue, I have to admit that I’m a bit uncertain about what the exact issue is. You describe the issue as the following:

an organizer who would not have access to admin is unable to Email the attendees list anymore.

This is correct functionality – organizers do not have admin access, and are not admin users at all for that matter. So they cannot do basic admin things like access the Attendees List.

—

With this in mind, then, can you clarify exactly what you are referring to? If you are referring to front-end features of, for example, our Community Tickets add-on, can you please share screenshots of which specific attendees links are causing you trouble? (You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.)

I’m sorry to respond to your questions with questions of my own! But I just want to be 100% certain that I am addressing the right concerns of yours so that I can best help out here.

Thanks in advance for any more information you can provide regarding all of this.

– George

[Ameet]

Sorry,
Let me be more specific. In Community Tickets, if you are not an admin but a regular community member selling tickets you will have access to the Order Sales Report and Attendees List Report.

Previously, in the Attendees Report, you can Export CSV, Print, and Email the list to yourself or anyone for that matter. Normally when you press Email, a modal comes up and you select a user or enter an email and submit.

In the latest release, that Email button does not open the modal. It looks like some refactoring in code as you are now using a thickbox modal to show the Email modal. It does not pop up if you are viewing from a community event organizer side. It does work if I am seeing it view the wp-admin. I am specifically talking about viewing an Attendees List as a community event organizer role.

Url from things like:
https://www.domain.com/events/all/attendees/event/104626/

Screenshot:

View post on imgur.com

• This reply was modified 10 years, 3 months ago by Ameet.
• This reply was modified 10 years, 3 months ago by Ameet.

[George]

Hey Ameet,

Apologies for the delayed response here, I took some time to recreate this issue and to try and identify its specific cause in hopes of a quick fix.

While I do not have a “quick fix” unfortunately, I can confirm this behavior as a bug and have made a bug ticket for this. A fix is now actively being worked on and hopefully can be published in a release soon.

I’m really sorry about the existence of this bug! Like always, your feedback has helped a ton though and now that this is on our radar we can get a proper fix out the door.

Please let me know if you have any further thoughts on this in the meantime, or if there’s anything else I can help with while we work on the fix for this. I do not have an ETA for when the fix-containing release will be published, but I would be quite surprised if this is not fixed by March.

Sincerely,
George

[Ameet]

This reply is private.

[George]

Hey Ameet,

The email functionality still works for me without issue – the modal just fills up the whole screen.

our Promoters can’t email themselves the li

What is the specific WordPress user role that our “Promoter” users are?

In the meantime, I have reached out to folks like Zach and Matt specifically to get some more eyes and insight on this – we are investigating the problems closely and I will keep this thread updated.

Thank you,
George

[Ameet]

Email functionality and modal work fine if you are an Admin and emailing the Attendee list via the wordpress admin. The underlying email functionality prob works fine if you are an event creator too, but the modal not popping up prevents it from working.

I am talking about any user who is not an admin, eg a Subscriber which many of the Organizers (Promoters) are when they sign up and create an event via Community Events.

As I said before, the link for the Email button on the Attendees report is to wp-admin and you would not have access to it if you are not an admin.

View post on imgur.com

Please let me know if this isn’t making sense? An Event Creator cannot email themselves the Attendees list anymore.

The role is a Subscriber with ‘edit_event_tickets’ cap.

[George]

This does make sense Ameet, and I appreciate both your patience and your elaboration on things here. I have reached out to get some eyes on this and we are looking into this, though at this time not at much of an expedited pace. Zach, for example, is unfortunately out of office this week, and so this bug ticket is operating at the same pace of other bug tickets.

I’m trying elevate that priority – you’re right about how much valuable feedback you have provided over recent months. I will keep this thread updated if I learn more about this bug.

Thank you,
George

[Barry]

Hi Ameet,

I just wanted to stop by and note that a preview release is available on the downloads page (to any one with a valid Community Events Tickets license) and that might provide you with some temporary relief until the next official release is ready.

Thanks!

[Ameet]

Thx Barry,
Will give that a go.
Cheers!
Ameet

[George]

Thanks for mentioning this Barry – I hope it helps, @Ameet!

— George

[Ameet]

Hi Barry,
Are you referring to Community Events Tickets 4.1.0 RC1? I am up to the latest of the normal releases and see that an Organizer still cannot email themselves the Attendees List.

Any idea on when it will make it to the final stable release?

[George]

Hey @Ameet,

The final stable release for 4.1 have not been published yet; this specific issue’s bugfix is slated for inclusion in the official release.

So, when the entire plugin suite – The Events Calendar, Event Tickets, Community Tickets, everything – is officially released and at version 4.1, this issue should be resolved.

I will pass along the news that the Release Candidates didn’t fix things to our developers; if the bug persists, then unfortunately a fix is not likely to arrive until the maintenance release after the final launch of 4.1.

Thank you,
George

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