Order never automatically completes always processing & more

[xaviorspade]

I have sold a few tickets using woocommerce tickets and the event calendar pro. Orders come in, money is transfered and then i have to manually go in and complete each and every order because it stays pending and after forcing completion it doesn’t send out and order complete or ticket emails i have to manually send them out as well

[Kelly]

Hi, xaviorspade. Great question! 🙂

Orders needing to be completed manually is actually the expected behavior in the WooCommerce system. 🙂 A quick search through the forum should yield some recommendations for third-party plugins that can help automate the completion process, but what you’re seeing is how WooCommerce transactions work.

That said, once you mark an order completed, the emails and tickets should be dispatched. Would you mind confirming that behavior for me, as I’ve never heard of anyone needing to manually trigger that. (In fact, until recently, we didn’t even have a way to resend the tickets email.)

Thanks so much! 🙂

[xaviorspade]

Actually yes, when I click to complete the order I then have to manually send send out the order email, ticket email from the back end.

[Kelly]

Hi, xaviorspade. Would you mind walking me through the steps you take to send the email? That should help us narrow down the issue.

Thanks!

[Author]

Posts