Only For Woocommerce Tickets

[AJ Vargas]

This is just started happening to our site as well, but I have tested paid Tickets (tickets running through woo commerce) and RSVP Tickets. Both types with Custom Fieldsets. The RSVP fieldsets are recording and attaching the information to the ticket and RSVP, but the other tickets are not.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-fieldsets-not-being-recorded-2/

[George]

Sorry to hear this, AJ!

Can you clarify who your web host is? Are you hosting your site with GoDaddy, for example?

— George

[AJ Vargas]

It is bluehost. VPS.

[George]

Sorry for the delay here, AJ. I’ve been discussing this issue with our development because there is a known bug with GoDaddy hosting, but we’ve actually confirmed that it’s not just GoDaddy hosting.

We are actively working on a fix for this bug and I will post news about that here as we learn more and have updates about the status of the bug fix…

…stay tuned!

George

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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