Not receiving "order received"

[marlies]

Hi there!

Problem here… I am not receiving any emails saying I have received a new order. These emails are only sent out AFTER I click on ‘complete’ in the dasboard. Not really handy because I won’t check the orders if I’m not being notified of a new order. I do receive the confirmation of Sisow IDEAL, saying a payment has been made, so that’s something, but I do want the emails to go to my inbox after an order has been made.

All tickets have been set to virtual, and I can still receive other email from WordPress so that’s not the problem. By the way, is there a way to set the orders to autocomplete after payment? It’s not nice to make people wait for their ticket, even though they have paid.

Hope to hear from you! Thanks so much 🙂
Marlies

[Barry]

Have you checked through your WooCommerce > Settings > Emails tab and ensured that everything is in order there? This may really be a question to take to their support team since it is related to the operation of WooCommerce itself.

[Barry]

By the way, is there a way to set the orders to autocomplete after payment?

Again this really relates to the operation of WooCommerce rather than WooCommerce Tickets, but some people have had success with a solution produced by a third party (skyverge.com) – please see https://theeventscalendar.com/support/forums/topic/complete-vs-processing/#post-54531

[marlies]

Hmm yeah all the email settings are correct. I believe I cannot get support from Woothemes, unless I buy something from them… I can log in, but I cannot do anything else…

Yeah, I tried that solution of the autocomplete from skyverge, but that didn’t work either… Maybe that’s not working on the new Woocommerce version?

[Barry]

That’s possible (that it doesn’t work on the latest version of WooCommerce).

The thing is that from our perspective we don’t want to change the fundamental operation of WooCommerce itself – which others may not find desirable – and we can’t realistically support WooCommerce itself in addition to our own plugin beyond some very simple pointers in the right direction.

Though you may not be able to access support directly from WooThemes if you are not a paying customer perhaps you could seek help/find existing answers on their community forum which is free for all to access?

[Kelly]

Hi, marlies. It looks like you were able to resolve this by other means. If there’s anything else we can do, please open another thread. Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts