No Ticket received

[Gina]

Dear support,

Apologies, I realise I posted this on the pre-order forum.

I’ve just purchased the event ticket pro plugin and tried using it. I’ve followed the guidance, and created a product – ticket type. Once I purchased a ticket, I am not receiving the actual ticket. Just the woocommerce standard ‘thank you for your order’ email.

Also is there no way to edit the actual text on the email or the ticket it self?

Thanks

Gina

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

For WooCommerce you need to complete the order before the ticket email is sent.

That is a manual process, but you can do it automatically with this plugin:

https://wordpress.org/plugins/woocommerce-autocomplete-order/

Once you complete the order does the Ticket email then send?

Let me know and we can go from here.

Thanks

[Gina]

Thanks Brian,

I made another order and and completed it – but again the ticket did not come through.
Couple of other points, the orders are not showing up under woocommerce/ orders side menu. Usually i can see the number of orders here from the dashboard. However when go to the orders page i can see the orders.

Also when I go back to edit the product I have just bought, the ticket isnt showing – it just has the option to add the ticket again. I’ve re-entered and saved the ticket about 4 times now, go to purchase it then when i go back to edit the page its gone. Perhaps this is why i’m not receiving the ticket?

I received the woocommerce ‘thanks for order’ as well as ‘my order is completed’ email. That is all

Appreciate your assistance in this matter

thanks

Gina

[Brian]

Hi,

Are you creating the tickets in the WooCommerce Product or did you create the Tickets from the Event itself.

The Ticket should be created in the event itself in the admin and not in the WooCommerce Product.

[Rebecca]

I am experiencing the same results when adding the ticket to the woocommerce product. I’m assuming this is not possible???

Is there a workaround or a way to allow tickets to be added to a product, rather than a page, post or event?

Cheers,
Rebecca

[Brian]

Hi Rebecca,

It is not possible to add tickets to a product as the system gets confused when trying to create the tickets, which are also a product.

It is possible to create tickets for events and post, or other custom post types only.

[Gina]

I’ve found that if I add the tickets to an event and then edit in woocommerce then it all works fine. I’ve had to make links to the event page for people to buy and edit the event page so it looks more like a shop page. I’ve done this by using woocommerce featured products shortcode.

Hope this helps.

I would like to know if it is possible to edit the information on the eticket?

[Brian]

Ok glad it is moving forward.

It possible to edit the ticket email following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

[Gina]

Thanks Brian, Unfortunately can’t quite figure this out.

I’ve tried to locate: tickets/email.php in the plugin folder but can’t find it.

Is there any other way?

[Brian]

This is the file you want to find:

plugins/event-tickets/src/views/tickets/email.php

And move it here:

yourtheme/tribe-events/tickets/email.php

[Gina]

hmm I don’t seem to have that, I have this:

all ok up to – ../views/ then I have:

eddtickets
shopptickets
wootickets
wpectickets

they all lead to > tickets.php

not email

[Brian]

It is in the Event Tickets Plugin.

Not in Plus.

You should have that active if you are using place.

It can also be found here:

plugins/the-events-calendar/vendor/tickets/src/views/tickets/email.php

[Geoff]

Hey Gina!

Just wanted to jump in here and let you know that we released Event Tickets Plus 4.0.5 last night and it included a fix for this issue. Please check your WordPress updates, or you can also grab the latest copy by logging into this site and heading to My Account > Downloads.

Thanks for your patience while we worked on this! Please feel free to open a new thread if you continue to experience the same issue or have any other questions that pop up during updating and we’d be happy to help. 🙂

Cheers!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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