'Move' tickets not working

[Michael]

Very happy to hear about the functionality to move tickets from one date to another, however it doesn’t appear to be working for me.

When I click the ‘move’ link beneath the ticket name on the Attendees list the Move Attendees pop-up window appears but the “Please be patient while your request is processed…” spinner spins endlessly and that’s all.

I found these javascript error in the console which seem to suggest the problem is to due with https – which is enabled on the admin and the woo commerce pages, but not on the rest of the live site. Screenshot: https://cl.ly/1y0j3k3S1y45

Would putting the whole site under https solve the issue? Or somewhere I should update?

Thanks!

[Josh]

Hey Michael,

Thanks for reaching out to us!

I apologize for the inconvenience of this particular issue with the mixed content errors here. It looks like this is a recently discovered bug with the latest release. Our team will be working to address this particular issue and you’ll be notified here as we make progress on addressing this one.

Again I apologize for the inconvenience of this issue, if you have any questions or concerns about our bug fix process, please don’t hesitate to reach out here.

Thanks!

[Michael]

In the meantime I’ve fixed the problem using the SSL Insecure Content Fixer plugin. If that helps anyone else in the same boat.

This also fixed an error I was getting when trying to move tickets on the Attendees page, as it was being caused by the same mixed content problem.

• This reply was modified 9 years, 5 months ago by Michael.

[Josh]

Hey Michael,

Thanks for adding that additional information here! I’m sure it will be helpful for others coming to this thread before the next patch for this issue is released.

Thanks!

[George]

Hello!

I wanted to inform you that we’ve just published a series of updates to our products that fixes a number of issues.

These updates should include fixes for the problems reported here, where our plugins’ scripts and stylesheets were being served over HTTP when they should’ve been served over HTTPS, or vice versa.

Learn more about this release—version 4.3.3—in the official release notes here → https://theeventscalendar.com/maintenance-release-events-calendar-4-3-3-event-tickets-4-3-3-premium-plugins/

Thanks for your patience in waiting for a fix!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts