Month pager links not working

[csikimacko]

I have my Month View here:
http://dev.szolnokzene.hu/esemenyek/honap/
When I click on the link for the previous or next month it takes me to the wrong page, yielding no results, titled “undefined”.
I noticed previously that resetting the url rewrites inside WP by disabling and then reenabling pretty permalinks solves some of the problems of this kind, but in this case it is not helping.

[George]

Hey Varga,

Sorry you’re having issues here – I’m curious about the cause of these problems, because the actual month pages work fine on their own. The issues, for me at least, only show up if I’m on one month and try to click to another one. For example, I can link directly to November 2014 here → http://dev.szolnokzene.hu/esemenyek/2014-11/

The page comes up fine, with the calendar indeed showing the month of November. But if I start in December, and then click back to November from there, December shows up fine but November will lead to the blank / undefined page you describe in your post.

I have a few ideas of things we can look into to learn more about this:

1. If you add some sample/test events in November and October, does that change anything about the behavior for these months in your calendar?

2. Have you tried activating a default theme like Twenty Thirteen or Twenty Fourteen? If so, what did you find? If not, would you be able to now for testing? Let us know what you find if you can do this step.

3. What other plugins do you have installed on your site?

Thanks!
George

[csikimacko]

Hello,
as marked on the form, I had treid with the Twenty Thirteen theme as well as with all the other plugins disabled.
I have, per your suggestion, added a test event to October, but it did not help. Indeed, when using the pager, nothing shows up, but when using the same URL directly, it works.
I have plenty of plugins installed, but as I said above, I have tested without them, only TEC, TECP, and ER enabled.

[George]

Hey Varga,

Thanks for looking into all those debugging steps. I’m curious, however, about what you mentioned in your first post on this ticket:

I noticed previously that resetting the url rewrites inside WP by disabling and then reenabling pretty permalinks solves some of the problems of this kind, but in this case it is not helping.

I’m just curious about sort of issues you had previously, specifically. Do you have a lot of custom URL rewrites going on via your themes or custom plugins? Did you have issues specifically like the ones you’re reporting here, and were able to resolve them by resetting the pretty permalinks in your admin?

If you can elaborate on what these prior issues were, that might be helpful.

Thanks for your patience!
George

[csikimacko]

Hello,
I have no custom rewrites. All the rewrites in the wp_options/rewrite_rules table were auto-generated, then cleared when disabling rewrites, and re-auto-generated when re-enabling rewrites.
The problems that I was able to solve this way were similar navigation issues with TECP, unfortunately I cannot find the forum topic any more.
I would appreciate any help as the website is over the deadline now.

[George]

Hey Varga,

Thanks for elaborating on some of these details. However, I’m still curious about exactly what you mean when you describe having to “disable rewrites”, then “re-auto-generating” and “re-enabling” them.
Can you specify what exact things you’re doing in each of these steps? I’m just trying to fully understand what you’re doing to the rewrite rules on your site, and why, and how – I can’t think of anything else as likely to cause these issues as rewrite rule issues, and since you mention manipulating them (even if they’re auto-generated and you’re just deleting / re-adding stuff) I’m curious about more information here.

Thanks for any detail you can provide about what exactly you’re doing with your site’s rewrite rules.

Oh, and one last thing for now – you mentioned that the only active plugins on your site are “TEC, TECP, and ER”. Just to be clear, what plugin do you mean by “ER”?

Thanks!
George

[csikimacko]

Hello,

there is no witchcraft here, I simply go to WP Admnin->Settings->Permalinks, switch to Default which effectively disables pretty permalinks and empties the wp_options/rewrite_rules table. Then I switch to another option and the wp_options/rewrite_rules table gets populated again. I noticed that this table has quite many redirects that serve The Events Calendar, and are perhaps generated by The Events Calendar.
ER stands for Event Rocket.

[csikimacko]

N.B. the page is now published at http://szolnokzene.hu/esemenyek/honap/

[George]

Hey Varga,

I’m very sorry about the delayed response here – I was out a while with traveling for the holidays and such, and even though I got back to customer support yesterday, I didn’t see your ticket!

Even worse than my delayed response is that I don’t have a solution yet – not at this moment, anyway. I just wanted to post a reply so you didn’t think we’d forgotten your issue or ignored this or anything.

I really appreciate your patience, and will post again soon with more information on your issue after thinking and testing some stuff here. In the meantime: happy New Year 🙂

Gratefully,

George

[csikimacko]

Happy New Year to You too!
Looking forward to the fix…

[George]

Hey Varga,

I’ve brought this issue up with some Support and Products team members here and it’s indeed an odd issue. The behavior on your site is indicative of something going wrong with your server configuration, or possibly a conflict with other WordPress software – even though you said you’d tested that already.

I hate to make you keep debugging things, but it’s important to investigate the following things before proceeding further. Please ensure you investigate each thing directly, and let us know what you find:

1. Are you certain that you’ve tried things out after deactivating all plugins on your site, so that Events Calendar and Events Calendar PRO are the only active plugins? If you’re not 100% certain, please do this test one more time – and if you’re willing to leave your site with just Events Calendar and Events Calendar PRO active for a bit of time, then you can let us know when you’ve deactivated everything else. We’ll take another look at your site in this state and see if the behavior is different at all.
2. Aside from plugins, can you describe your hosting situation a little bit? Specific things we’re curious about would be:
   • Is there any server-side caching going on? Contact your web host if you’re not sure about this.
   • Who is your web host? Are you on a shared host, your own server, etc.?
3. Finally, one thing I can recommend that might help is to ensure that the permissions on your server are set correctly. The standard for WordPress stuff is usually to have all WordPress directories – or at least the /wp-content directory – have their permissions set to 755 recursively, owned the web server. If this is something you’re not comfortable changing yourself, contact your web host and they should be able to make a change like this very quickly.

We appreciate for your patience with this issue, the behavior of your month view is odd and something we very rarely see, so we want to look into everything we can. Hopefully we can get your site working soon!

Thanks Varga,
George

• This reply was modified 11 years, 3 months ago by George.

[csikimacko]

Hi George,

thanks for the reply.
1. Absolutely sure. Unfortunately I cannot afford it anymore as the site is now public.
2. A small shared hosting server with no caching.
3. The permissions seem to be fine.

I made some investigation, which led me to trying to disable (rename) vendor/bootstrap-datepicker/js/bootstrap-datepicker.js – which effectively disabled the javascript navigation (no “hourglass” effect when clicking the navigation link) and made navigation work as expected. At the same time, unfortunately, the date picker stopped functioning of course.
Please note that the “Use Javascript to control date filtering” setting seems to have no effect on this.

[George]

Hey Varga,

You mention disabling that datepicker script –– when I went to your site, this datepicker script was still being loaded, and the monthly navigation issues were still present.

If you’re unable to activate default theme, would you be able to at least try deactivating that datepicker script? If the month nav works with this script disabled, we can take a closer look at things in this state and try to learn about what’s different with the datepicker deactivated.

Let me know if this is possible,
Georg

[csikimacko]

Per your request, I have deactivated the datepicker JS. Please come back as soon as I can reactivate it as the site is kind of crippled without the functionality it provides.

Thanks

[George]

Hey Varga,

You can reactivate the datepicker for now, I thought there would be something about the functionality itself that was fixed – but what’s actually happening is that the Events JavaScript is being broken when you remove the datepicker.

This causes the JavaScript loading of previous and next months to stop altogether, just linking directly to the months instead of pulling them in via AJAX…

I’m very sorry for how long this issue has gone on here, it’s just an odd one whose source I still do not understand. At this point, I’m going to reach out a bit more thoroughly to other members of the development team here at Modern Tribe to try and see if we can figure something out.

I’m curious, for the sake of resolving this issue, is there <b>no</b> way you can leave your site with a default theme like Twenty Twelve active on your site, with all plugins except The Events Calendar and Events Calendar PRO deactivated? I know your site is public, so no worries if this is truly not feasible. But I promise you I can check on your site in under 24 hours, almost certainly under 12, so it wouldn’t be up long. I just want to verify that things are still broken in that state.

Thanks so much for your patience Varga, we really appreciate it!
George

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