Map View not showing any events

[punxuk]

I’ve just created a test event on my test site. The event displays in the list view but when I try to use location search or map view the event is not found. Is there something I’m doing wrong?

http://punx.uk/events/list/

[punxuk]

Sorry the site was in maintenance mode, its now been unlocked.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you. I took a look at your site and see the Map is not registering the events there.

I checked the Developer Console in Firebug and it is giving me a 404 error.

Can you please follow our 404 Error Guide and see if that helps:

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

If that does not help I can have you setup WordPress Debug and see if there are any errors.

That might not show something either and before we I have seen this issue there was a conflict within php itself causing the map to not work that the host had to fix.

So let me know what happens after the 404 error guide and we can go from there.

Thanks

[punxuk]

This reply is private.

[punxuk]

Here is the details from system status. Sent in private reply.

[Brian]

Thanks for providing that information. I did not see anything that would cause the issue.

Can you please follow the steps on our Testing For Conflict Guide and see if that solves anything::

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

If that does not solve anything can you please follow these steps to setup debug log:

Please follow the steps in the WordPress Debug Codex in the Example wp-config.php for Debugging section:

http://codex.wordpress.org/Debugging_in_WordPress

Please place that coding and load a the map view a couple times and then check the error log and see if there are any errors.

Let me know what you find out and we can go from there.

Thanks

[punxuk]

This reply is private.

[Brian]

Ok… I tried to access the account, but it did not work. Can you repost and I can try to access the site.

Also, please contact your host and have them look at the error logs for the server and see if they see something that is causing the conflict. I have had this exact issue in the past with another customer and their host was able to find the issue and fix it.

Please reply with the updated account access and I will access the site and see if I can find anything while you are contacting your hosting service.

Thanks

[punxuk]

This reply is private.

[Brian]

Hi,

Sorry for the issues you are still having and thanks for the information from host. It is possible that is the problem.

Here is what I found out after looking at your site.

The Map page is working, it is the Venue Coordinates that are not saving, which the Map View needs.

So the issue is the venue not being able to get the coordinates. I used the Query Monitor Plugin and checked my console and nothing is returning errors. So it could mean the host is correct about the API.

I added the plugin Event Rocket (a unofficial plugin by our developers) that shows the coordinate fields in the Single Venue Edit Page.

I was able to manually add coordinates and that fixed the issue.

I tried adding a new venue with a known address and it did not save the coordinates.

I know it is an extra step, but you could manually add the coordinates to the venues so you are not held up by this, here is instructions from Google on how to do that:

https://support.google.com/maps/answer/18539

You can see the Venues by going to:

Events > Venues

I left the test event I created and you should see your test venue with the Coordinates of 0,0.

Next Step
Are you able to test the plugins on another installation of WordPress that is not on the same host(or different account of the host).

You could load Event Rocket with the two plugins and just create a venue and see if that saves the coordinates.

Let me know what you find out and we can go from there.

Thanks

[punxuk]

Thanks for your help, I’ll set up a server on a local machine later today and see if I can add venues in and it gets the coordinates, it would be a bit of an issue doing them manually as there is a few 100 I have to put in. (we cover 100+ punk events every month on our current site around the UK).

[Brian]

Yeah that would be a lot of venues to add.

If the local machine setup does work you could add all your venues there and then using the WordPress Export/Import Transfer import them to your site. I would test it out on a couple venues first to make sure they work. All Venues, Organizers, and Events are WordPress custom post types.

Also, not sure if they can do this, but sometimes your host maybe to move your site container to another shared server and that could fix the issue.

Let me know what you find out from your local machine.

Thanks

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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