Manually resending tickets?

[emmajanedavies]

Hi there, I’ve just set up wootickets 3.0 on a client’s website and I’ve been testing it – something I’ve noticed with test orders is that if you mark an order pending and then complete again, you don’t get the tickets sent out again. Is this by design? I was wondering if there was a way to manually resend tickets if the client lost/didn’t get their email? Not a big deal, I can just see it potentially causing a problem for someone down the line.

[Leah]

Hi emmajanedavies,

Just to confirm, are you saying that if you have an order marked as complete, then change it to pending, then back to complete, that the tickets don’t get sent out a second time? Or that tickets don’t get sent out at all?

Generally with WooCommerce a pending order means that the customer clicked Place Order but didn’t pay for the tickets (for example, if they got routed to PayPal to pay). So a confirmation email wouldn’t be sent to them unless they either completed the payment, in which case the order would be marked as complete, or if you marked the order as complete manually in the backend. With our plugin, the email confirmation with the ticket is only sent if the order is Complete. If the order is Processing or On Hold, they’ll get an order confirmation email, but no tickets until they’ve paid. Does that answer your question?

Best,
Leah

[emmajanedavies]

Hi – I marked the order as complete – it sent out the tickets. I changed it back to pending, then marked it as complete again, and couldn’t get it to send out tickets again. I tried this on three different test orders with the same behaviour, I only got one copy of the tickets for each order and couldn’t get it to send tickets again when marked as complete.

[Barry]

Hi Emma,

That is indeed by design and follows from bug reports by other users of the opposite behaviour – where tickets were repeatedly sent out when an order was moved from and back to a status of completed.

Can I ask why you want this particular behaviour (as that may help guide future development of WooTickets)?

Thanks!

[emmajanedavies]

Hi there, yes, I’m concerned that if a customer doesn’t receive their ticket because it gets spam filtered, or they simply lose their ticket or delete it, there’s no way to send out a replacement to them at the moment.

[Barry]

That’s definitely a valid point. I don’t believe that is possible – at least not without a tweak or two – but let me touch base with the team on this one. If it out-and-out isn’t possible I don’t see why we couldn’t get it in place for a future version.

[emmajanedavies]

Thanks for the response! Much appreciated.

[Barry]

No problem: it’s now been logged as a feature request and the team will consider it as soon as they get a chance – it may be a number of maintenance releases before it’s properly considered, though.

[wanderingwarriors]

Was there any update on how to send through the tickets manually? I have a customer who has purchased tickets with the wrong email.

[Barry]

Hi wanderingwarriors – at this time it is logged as a feature request and the team will consider it for a future version.

[mwmoderntribe]

Hi – we keep getting customers deleting / losing their ticket email, and we can’t resend the ticket in the current setup.

So – another voice asking for this feature to be added, hopefully not “a number of maintenance releases before it’s properly considered, though.”

Thanks,
Matt.

[Barry]

Hi Matt, noted!

Right now our immediate focus is on bug fixes for our core products, so a number of maintenance releases may very well pass before we can consider this I’m afraid – however that won’t necessarily be a long time.

I do appreciate you taking the time to add your voice to this thread though and have highlighted on our issue tracker that this feature is of interest to many of you.

Thanks!

[Sean Mulkerrin]

Hi Barry, we’re using wootickets for a festival, which has 82 events over a week and in our experience, this is a MUST feature, because people being people, loose, delete, spam filter away their emails, or some just simply don’t know how to get them out of their spam box!

So, I need a work-a-round for this, is there a way then, that I can get those tickets sent to myself, as in when a completed order with the ticket goes out on an email to the punter, that I get CC’d on that email, so at least I retain a copy of their tickets should they require it. I need to enable this feature now, and not later, as we’re launching end of next week and this feature, or the ability to have a spare copy of these ticket are a MUST – any light you could shed on helping me with this crucial feature I would appreciate it.

[Barry]

I don’t see why not. Though not an endorsement (I haven’t used it, I just found it with a quick search) the pro version of this plugin would seem to fit your needs and might be worth looking at.

That aside, please do lend your voice and add support for this feature over on UserVoice as that is one of the primary gauges we use when assessing demand for new features:

https://tribe.uservoice.com/forums/195723-feature-ideas

Thanks!

[Sean Mulkerrin]

Barry, I downloaded this plugin, bought the add on, and set everything to be BCC’s to me and it works an absolute treat, I just created another email box called tickets@ and it will throw the punters copy in there and if they loose it I can resend it to them – yay! Barry, again thanks for being so proactive and helping me out!

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