Major issues with Event Tickets Plus

[onlinecreative]

Hi Guys,

I’ve got a live event that is currently selling tickets on a client site. I had issues with the ticket not firing when testing purchases. Now not only is the ticket firing but the customer is not having to pay to be able to receive the ticket. I have no idea what is going on or why.

I’ve been running The Events Calendar Pro and Events Tickets Plus on this site for the last couple of years and sold tickets for an event last year without these issues.

I’ve since had to stop selling tickets to resolve this issue. Client is far from happy.

Can someone please help, I’m happy to share login/ftp deets. I really need to get to the bottom of this ASAP.

[Geoff B.]

Good evening Richard and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets acting up on your client’s website. Yikes!
I would love to help you with this topic.

I believe this might be caused by the checkbox Try to set the status of new ticket orders to “complete” automatically under Events -> Settings -> Tickets being overly aggressive.

Try unchecking this to see if it helps.

That being said, in order for the ticket to be sent, the order status still need to be set to “Complete” (manually or otherwise), but not until the actual transaction goes through!

With that in mind, there are a couple of third-party plugins that do offer control on the conditions to set an order to “Complete” automatically.

Additionally, a lot of our users are also happy with: https://docs.woocommerce.com/document/automatically-complete-orders/

Let me know if that helps.

Have a great day!

Geoff B.

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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