location switching to unnamed venue

[Kelly]

Hi,
The vast majority of our events are held at our location, organized by us, so I do not need or want for the venue name or organizer to appear in the single event view. However, almost always, when I enter a new event, the venue name spontaneously is saved as “unnamed venue”. Is this a bug and how can I either hide the venue location or make sure that it doesn’t get switched to unnamed location. It doesn’t seem to be a problem with the organizer – if I just keep it as “new organizer” it doesn’t show up in the single event view, but the unwanted “unnamed venue” pops up a lot! Please help!
Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Do you have any default content options here:

Events > Settings > Default Content Tab

Does removing that stop the unnamed venue bug?

We are hoping to release 4.0.7 this week to fix this issue, but for now that would help stop it.

Let me know.

Thanks

[Kelly]

There is no default organizer and no default venue. It did have a default address & phone number; I took that out but it did not solve the problem – very frustruating!!

[Brian]

Have you updated to the latest version (4.0.7)? We did work on the coding for this section and that was suppose to fix it.

If you are still having the issue it might be a something we have not found to cause this.

Let me know.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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