Help Desk

License out of installs.

  • Posts: 20 Topics: 13
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    Hi,

    I only have ONE site…I am getting: my license key is out of installs. I’ve not used this anywhere else.

    Not sure how to fix….we’ve only had the filter bar a couple of weeks. We just went live today….and the error occurred at the same time.

    ??

    Thanks

    Kat

    Posts: 9818 Topics: 1
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    Good evening Kathleen and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the license key out of install message you have been getting.
    I would love to help you with this topic.

    As it turns out, it seems like the license is tied to a dev installation of your website (10.2.20.7).

    But, no worries, you can always simply move your license key around to fix this: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

    Let me know how that goes.

    Best regards,
    Geoff B.

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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