It says my license key has expired…

[Neil Hogan]

The license key for my website for Event tickets plus has expired, when i click on the link in the bar at the top of you page “My account” that says Renew License, I get looped straight back to the same page.. I cant post on the forums and cant find any other way to contact yourselves. Please help!

[Geoff B.]

Good afternoon Neil and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been dealing with while attempting to renew your license. I would love to help you with this topic.

I believe that this might be cause in part by the fact that your last order was refunded? Not sure why that is.

Would you mind trying the following link: https://theeventscalendar.com/checkout/?license_key=&variation_id=1034214&action=upgrade-renew&authtoken=

 

Let me know how that goes.

Best regards,
Geoff B.

[Neil Hogan]

The payment information is “greyed out” and i cant do anything with it or to it…ie change the payment to Paypal or click on process.

[Geoff B.]

Good morning Neil,

Based on this I have a couple of recommendations for you:

1. Can you trying emptying your browser’s caching ? Or even try another browser to see if that helps
2. Make sure you are signed-in your account before attempting the previously sent URL (removed to hide your license key).

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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