How do I enter a registration via admin – Event Tickets Plus with Woocommerce.

[Bill]

Ok… maybe I’m missing something. But how do I enter an event registration taken over the phone? I want to enter it via the admin. So I went to woocommerce and “said” add order. Found the event “product” and completed the order. Woocommerce works as expected.

However, the global stock of available slots for the event is NOT being reduced. There are 15 spots. One was sold online. Then I manually “ordered” 3 taken via the phone. The order is there. The attendees show. Everything looks to be working EXCEPT the global stock of available “slots” is not being reduced.

So I deleted that admin entered order… and then tried to order via the website, just like a customer would, but using my admin account. But while this also worked (via woocommerce) etc… after manually switching it to status “completed”. I noticed it still did not deduct the “sold” tickets from the global stock. Did this fail because I had to “halt/cancel the order” payment process – then manually approved it the order via the admin?

We obviously don’t want to over book the event and more importantly we want the correct number of available slots to show – to show availability is limited.

Also, now that I’ve tried this a few times, and a few ways, deleting orders – the “totals” for attendees and registrations are off – it appears when you delete an order from woocommerce it is NOT removing that “count” form total attendees.

We should have 4 attendees and 4 orders. But you can see form the screenshots tickets sold is off. It’s not “deducting” refunded or cancelled tickets.

[Nico]

Hi there Bill,

Thanks for getting in touch with us and for fully describing your tests so far!

The process is to actually create a new order in the back-end, and then manually reduce the stock. Josh’s replay here explains this with a bit more detail here → https://theeventscalendar.com/support/forums/topic/adds-tickets-to-event-when-manually-adding-an-order/#dl_post-1019925

Regarding the stock of cancelled/refunded orders, take a look at this article → How to Refund or Cancel a Tickets Order.

I’m not sure about the stock discrepancies you point out. As you made various tests I’m not sure where that might come from.

Please let me know if this helps,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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