Thank you for reaching out. These forums here are our “Pre-sales Questions” forums, so we unfortunately cannot field technical support questions here. It does require a premium license to access premium forum support services.
It doesn’t currently appear that you have a premium license with us. If this is wrong, and you do have a premium license with us, then apologies for my misunderstanding!
However, in that case please log into the account on this site that has your premium license, and then post this question in a premium support forum.