Help Desk

Filter Selection and Load Not Working

  • Posts: 24 Topics: 13
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    Theme: Bodega
    WP Version: 4.9
    Event Calendar: 4.6.5
    Filter Bar 4.5.1

    Hello,

    During UAT testing on our dev site we realized that the filter does not work on specific pages. If you attempt to select a filter option at the below URL, you will see that the page does not attempt load the filter results and that you are unable to select additional filters:

    http://www.cheetah.creativeandcorporate.com/events/category/track-meets/

    If you look at the below URL, you will notice that the filter bar works perfectly (note the difference in the URL):

    http://www.cheetah.creativeandcorporate.com/events/?tribe_paged=1&tribe_event_display=&tribe_tags%5B%5D=69

    We did notice that the theme is causing the issue. When disabling the theme, the filter does work properly on all pages.

    Please advise on how we can proceed,

    Tom

    Posts: 4599
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    Hi Tom

    I’m very sorry to hear that this is a theme conflict. Unfortunately, the best answer I can offer is for you to reach out to the theme developer for support. This is unusual behavior that we don’t see with other themes.

    Please let us know if the theme developer is able to provide support.

    Thanks
    Courtney 🙂

    Posts: 4
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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