Help Desk

Feature Image

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    Hi,
    I use “The Event Calendar” for the first time. I´m not a professional web designer.
    In my WordPress Theme I can´t take a “featured image” to my event. The option is missing.
    On another page it worked. I don´t know what I can do or were´s the problem.
    This ist the page: http://www.markus-weise.de/termine/

    I read the problem in another formus, but there are so different ways…
    Thank´s for your answer!

    Posts: 10476 Topics: 3
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    Correct Answer

    Hi there,

    Thank you for reaching out. These forums here are our “Pre-sales Questions” forums, so we unfortunately cannot field technical support questions here.

    It doesn’t currently appear that you have a premium license with us. If this is wrong, and you do have a premium license with us, then apologies for my misunderstanding!

    However, in that case please log into the account on this site that has your premium license, and then post this question in a premium support forum.

    If you indeed do not have a premium license, then please post your question in our free support forums here → http://wordpress.org/plugins/the-events-calendar

    We check those forums a bit more than once per week, so hopefully we will be able to get to your question there.

    Thank you,
    George