Fatal Error when updating EC Pro…website broken!

[lblnra]

I first was told it was a theme problem even though all was working well yesterday when I left the office. I had updated EC Pro that fixed my calendar problem where I had the spinning wheel when I clicked on a future date. I thought I was good to go.

I came in this morning, site was down. Blank page. Host said it was a theme issue, iFeature Pro.

I just restored a back-up from yesterday when it worked. It then showed I needed to update Events Calendar. I did. Then I saw that Events Calendar Pro was deactivated. I clicked activate and got this:

Fatal error: Cannot redeclare Tribe_ECP_Load() (previously declared in /home/landbetweenthelakes/landbetweenthelakes.us/wp-content/plugins/events-calendar-pro/events-calendar-pro.php:34) in /home/landbetweenthelakes/landbetweenthelakes.us/wp-content/plugins/theeventscalendar.compu_request_pluginevents-calendar-proversion4.1pu_get_download1pue_active_version4.0-z8p1Y9/events-calendar-pro.php on line 56

So, I cannot update the pro version. I need the pro version.

And, as I’m typing, the site is broken again…I think it has something to do with the Events Calendar update….

I need some serious help, please.

Thank you!!

[lblnra]

Here is the “bad code” my host found. Said it was the theme, iFeature Pro….However, now I’m getting the fatal error from Events Calendar.

Additionally, sometimes I can get it to come up on Explorer. However, the side column is not how I created it. It is completely different than how it should work.

I hope this is an evil April Fools joke and everything works tomorrow.

Thank you for any assistance.

[lblnra]

This reply is private.

[lblnra]

Ok, just did a restore from one of my back-ups. EC pro is not activated, because I can’t. Additionally, I cannot click on a future date on the Calendar.

I’m pretty sure, at this point, it is Events Calendar Pro causing my site to break. I’m afraid to clear a cache or anything. I can get it to come up so I don’t want to touch it until someone gives me a fix.

Thanks.

[lblnra]

I followed this advice from another one of my issue posts:

It looks like you have two versions of Pro.

You need to go into your site by ftp of the hosting file manager.

And delete this folder:

/wp-content/plugins/theeventscalendar.compu_request_pluginevents-calendar-proversion4.1pu_get_download1pue_active_version4.0-z8p1Y9

Then you should just have one other folder for pro:

/wp-content/plugins/events-calendar-pro/

That should prevent the issue from happening.

I had the host delete that file. I dumped the cache. Updated Events Calendar and the site broke. White screen. Please advise…

[Brian]

What is the new error you get?

You need to confirm you only have one copy of Pro and one of The Events Calendar.

For this error:

Premature end of script headers: index.php[Fri Apr 01 05:53:14 2016] [error] [client 91.200.12.24] 418 (phase 1). String match “ofc_upload_image.php” at REQUEST_BASENAME. [file “/dh/apache2/template/etc/mod_sec2/99_dreamhost_rules.conf”] [line “236”] [id “1990059”] [msg “Open Flash-Chart RFI”] [hostname “www.landbetweenthelakes.us”] [uri “/wp-content/themes/artisan/includes/core/lib/php-ofc-library/ofc_upload_image.php”] [unique_id “Vv5vOkIhz28AAAmaQJ0AAAAE”]

That is not our plugin and looks to be a theme issue.

[lblnra]

Ok…After much frustration, my host helped delete the file I was told to delete:

/wp-content/plugins/theeventscalendar.compu_request_pluginevents-calendar-proversion4.1pu_get_download1pue_active_version4.0-z8p1Y9

All of my plugins were deactivated. I re-activated them one by one, refreshing my website each time and emptying the cache. I activated events calendar without issue.

When I activated events calendar pro, I got my white screen. I deactivated it and the site works perfectly.

I can only surmise there is a conflict between the pro version and my theme or another plugin.

Not sure what to do about this, as I need those pro version features.

Any thoughts?

[Brian]

Without seeing the error that happens with Pro is active it is hard to tell.

Can you delete Pro and get a fresh copy and see if that helps.

Also please setup WordPress Debug to see what errors are showing when you try to recreate the issue in this file: /wp-content/debug.log

That might have us narrow this down.

[lblnra]

Ok, I deleted Pro and installed a clean copy. Still get a white page when I activate it. Very frustrating. Once I deactivate, the site works fine.

Honestly, I’m tired and frustrated. I’m leaving it for the weekend, as Monday is a new day.

I really need pro to work. It stopped working with the most recent update. Not sure what it’s conflicting with unless it is iFeature Pro 5.5.

Thanks for all the suggestions. I hope to get it figured out soon.

[Brian]

I would highly recommend setting up WordPress debug to figure out the error on the white screen. I am not seeing other reports of this with the latest version so it looks to be unique to your site.

[lblnra]

I got a notice that the theme Toolbox was a security threat and thought maybe that was the conflict. I deleted it and Pro still crashes my site. Any other suggestions?

[Brian]

Did you setup WordPress Debug?

https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

Without getting any error messages it is just guesses on what the issue is.

Or please contact your host and see if they can get the error log.

[lblnra]

Pro works great now that my host increased my PHP memory_limit andthe max_excecution_time. Thank you for all your direction. It did help me narrow down the problem. I appreciate what you all do!!!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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