Fatal error when trying to edit event.

[Janet Hawks]

I created an event inside WordPress and registered it with Eventbrite. Now when I go back and try to edit that event I just get a blank white page in the admin. Here is the info from the error log.

[Thu Oct 31 21:42:32 2013] [error] [client 108.253.244.91] PHP Warning: DOMDocument::loadXML() [domdocument.loadxml]: Validation failed: no DTD found !PCDATA invalid Char value 19 in Entity, line: 53 in /nas/wp/www/cluster-1592/agilevelocity/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 95

[Thu Oct 31 21:42:32 2013] [error] [client 108.253.244.91] PHP Fatal error: Uncaught exception ‘TribeEventsPostException’ with message ‘An error occurred while updating Eventbrite. Please review your information and try again.Error:Array\n(\n [event] => Array\n (\n [id] => 9116669203\n [background_color] => FFFFFF\n [box_background_color] => FFFFFF\n [box_border_color] => D5D5D3\n [box_header_background_color] => EFEFEF\n [box_header_text_color] => 005580\n [box_text_color] => 000000\n [capacity] => 0\n [category] => seminars\n [created] => 2013-10-31 13:19:39\n [description] => Our goal is to change the way you think about building software.\xc2\xa0This class focuses on providing a solid knowledge of the\xc2\xa0core concepts of Kanban, Lean and Agile\xc2\xa0and how these concepts can be applied in a technology organization. Through hands-on group exercises, you will experience Kanban and what it means to be agile while gaining an appreci in /nas/wp/www/cluster-1592/agilevelocity/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 102

This is one of the events in question: https://www.eventbrite.com/event/9116669203.

[Kelly]

Hi, monkeeboy. This is a great question!

I think what you’re seeing here is a relic of Eventbrite setting limits on what is passed to them through the API. We’ve asked them what the limits are, but haven’t heard back yet.

It’s also possible that this is has something to do with the way that we’re interfacing with the API (which we’re changing in the next release–just around the corner). Would you mind waiting to see if that helps matters?

Thanks!

[Janet Hawks]

Thanks for the reply Kelly.

Do you happen to know how soon the next release is? I saw the email go out about it coming. This is being used on a site we hope to launch pretty quickly next week but having these issues with the calendar/eventbrite plugin might make that difficult.

[Kelly]

Hi, monkeeboy. I understand your eagerness.

As far as the release goes, I’m unable to comment on specific dates because we want to make allowances in case something comes up in testing. What I can tell you is that, while it won’t be today, it will be very, very soon.

Sorry to be vague, but I hope that helps a little bit!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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