Fatal error after upgrade

[Gerald]

The Events Calendar v4.3.1.1 works, the Pro plugin v4.3.1 crashes the site

[Yolanda Martín Mendieta]

Hi there,

I have the same problem and have had to deactivate The Events Calendar Pro. My hosting providers said that there was a problem with plugins/events-calendar-pro_off/src/functions/template-tags/venue.php and helped my to install a backup from yesterday to have a wonrking site again. Please let us know when we can activate again the Pro version.

Regards,
Yolanda

[Gerald]

“We are Committed To Quality and Stability

With well over 4,000,000 downloads and an active user base of over 400,000, we have the responsibility to provide a consistent and stable product. We hold quality very dear to our heart and have a dedicated support staff ready to answer your questions. It’s not that we don’t ever make mistakes – just that we fix ’em fast and are here to help.”

…:-(

[divcom_uk]

I’ve had the same issue and downgrading to the events calendar pro 4.3 resolved it- you can access older versions from your account under downloads, there’s a version dropdown so you can download and install the version of your choice. i know it’s a temporary fix, but the guys here are usually pretty helpful- it might be we have a common plugin or theme that’s causing the issue, I’m sure they’re on the case..

[Zach Tirrell]

We will be shipping a hotfix for this as soon as possible.

This is a compatibility issue with PHP 5.2. While we do try to support old versions of PHP 5.2, because WordPress itself does, using out-of-date versions of software like this is bad for security and site performance.

You have two options for a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this:return ! empty( tribe_get_events( $args ) );

  to this:
  
$tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

• Or you can delete The Events Calendar 4.3.1.1 and Events Calendar Pro 4.3.1 from your site and temporarily re-install versions 4.3 of both plugins until we release a fix for this issue—which we will do promptly and are working on as I type this response.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

[Yolanda Martín Mendieta]

Great, thanks for working on solving the issue. I deleted the new versions and installed the older versions, and my site works again.

Cheers,
Yolanda

[Zach Tirrell]

The Event Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

Let me know if you have need any other assistance.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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