Events Ticket Plus does not create new Tickets

[Karim]

Hi Team,

For a strange reason the new Events Ticket Plus plugin does not generate the ticket after filling the form in the event edit window.
I have the legacy Woocomerce Tickets disabled and Events Ticket 4.0.1 and Events Ticket Plus 4.0.1 activated.

I have created a video showing the problem: https://youtu.be/NXRklunxntE

I hope you can help me to solve this issue.

🙂

[Cliff]

Hi Karim. Thanks for the video; it really helped.

I see you’re using the Avada theme.

Could you try temporarily activating the default Twenty Fifteen theme and seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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