Events RSVP facility creating customer complaints – please help \O/

[George]

For the time now please stay in this thread and do not open new threads. I have been working on a reply to your issues for a while to address every single thing you mention, which is why it is taking some time. Please sit tight, a reply is coming in a bit.

[George]

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Advanced Post Manager

Our FAQ on wordpress.org for Advanced Post Manager (APM) is confusing, and I am sorry about this. I have just logged a ticket for our developers to make this more clear and helpful.

What it should clarify is that coding is only required for it to work on post types other than “events”. So, no code is needed for it to work with The Events Calendar.

As for your issues, though, what I have found here is another bug where APM only shows its filters on the Events page when Events Calendar Pro is activated. This is not how it’s supposed to work, and is a frustrating bug that must be very recent because it previously worked fine until very recently. I am sorry about this, and have logged a bug for our developers to fix this and am imploring them to do so promptly.

The reason why it’s not showing up on your site, then, is because Events Calendar Pro is failing to register as “activated”. We will get to this specific problem later, as you’ll see.

It stands to reason that once we get Events Calendar Pro showing up as “activated” on your site, the APM filters will show up as expected on the Events page.

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Events Calendar Pro

You mention some Pro-specific views not being accessible in your wp-admin. This would only normally happen if Events Calendar Pro was not active on your site.

You mentioned Events Calendar Pro was installed and activated on your site, but your system information does not list Events Calendar Pro in the “Plugins” list, which means it is not installed or activated on your site

1. Please ensure that you have installed Events Calendar Pro on your website. Download a fresh copy of it here any time: http://theeventscalendar.com/my-account/downloads

2. If you are certain that it is installed and activated, please go to the “Plugins” page in your site’s wp-admin and take a full-page screenshot there. There are many ways to take such a screenshot—just google “How to take a full-page screenshot” and then the type of browser and computer you’re using, and many results should come up.

Then upload the screenshot to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Please be aware of the fact that if Events Calendar Pro is installed and activated on your site but is not showing up in your System Information, this is an odd problem we cannot reproduce and nobody else is reporting, and so would indicate a unique and specific issue with your specific website.

3. If you get Events Calendar Pro installed and activated on your website, does anything improve with both the “photo and map view” issues? What about the “Show map link” issues?

Thank you,
George

[Sally]

This reply is private.

[George]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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