Events Calendar Pro error when trying to update

[Renee Deming]

The Events Manager Pro gives me an error when I try to update. I was able to update The Events Calendar to Version 3.0.2 but the the Pro plugin will not update. When I try to update it using the WP Admin it starts to run the update and then gives me this error:
Downloading update from http://tri.be?pu_request_plugin=events-calendar-pro&version=3.0.4&pu_get_download=1&pue_active_version=2.0.11&pu_install_key=634aa565eacc758c2117c8e329054bba10017586…
Download failed.
Please let me know how this can be resolved.
Thanks!

[Leah]

Hi Renee,

Sorry to hear the update is giving you trouble. The link you posted is a working download link for me. Have you tried doing it in another browser? You also may need to install the updated version manually.

To do that, go to your downloads page on tri.be (https://theeventscalendar.com/my-account/downloads/) and download the latest version of Events Calendar PRO. Then head back to your dashboard and on the Plugins page, deactivate and delete the PRO version you’re running now (don’t worry, you won’t loose your data- although we always recommend backing up your site being updating). Then you can upload the downloaded .zip file just like you would a new plugin.

If you have any trouble, don’t hesitate to let me know and I’ll be happy to help.

Best,
Leah

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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