Events Calendar Pro Addon shuts down whole website

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  • #725943
    sbatech
    Participant

    Hey Everyone,

    I have been using The Events Calendar Plugin in for a while on this website with no issues. Today, I bought the community events plugin, which works fine. However, I also bought The Events Calendar Pro Addon and as soon as I activate this addon, you cannot access any part of the website without disabling it.

    If you could please help me with this issue I would really appreciate it.

    Thanks,
    Jeremy

    WEBSITE INFO:
    http://suffolklawsba.com
    INSTALL KEYS
    events-community = 55480274c3bc69d47edcbdcb2a647a4bb708ecef
    WORDPRESS VERSION
    3.9.2
    PHP VERSION
    5.3.2-1ubuntu4.26
    PLUGINS
    Elegant Themes Updater version 1.0 by Elegant Themes(http://elegantthemes.com)
    ET Shortcodes version 1.2 by Elegant Themes(http://elegantthemes.com)
    WP Forum Server version 1.7.5(http://forumpress.org/)
    WP Social Pro version 1.0 by Gold Plugins(http://goldplugins.com)
    IK Facebook Plugin version 2.7.1 by Illuminati Karate, Inc.(http://illuminatikarate.com)
    Jetpack by WordPress.com version 3.1.1 by Automattic(http://jetpack.me)
    Out-of-the-Box (shared on wplocker.com) version 1.2.1 by F. de Leeuw
    Page View version 1.5.1 by John Godley(http://urbangiraffe.com)
    Social Stickers version 2.2.3 by Bostjan Cigan(http://bostjan.gets-it.net)
    SocialWiggle version 0.8.2 by Brad Vincent(http://fooplugins.com/)
    The Events Calendar Category Colors version 3.6.4 by Andy Fragen, Barry Hughes(http://thefragens.com)
    The Events Calendar: Community Events version 3.7 by Modern Tribe, Inc.(http://m.tri.be/21)
    The Events Calendar version 3.7 by Modern Tribe, Inc.(http://m.tri.be/1x)
    TinyMCE Advanced version 4.0.2 by Andrew Ozz(http://www.laptoptips.ca/)
    NETWORK PLUGINS

    MU PLUGINS
    Force Strong Passwords version 1.3.3 by Steve Taylor(http://sltaylor.co.uk)
    WP Engine System version 2.2.2 by WP Engine
    THEME
    Divi
    MULTISITE

    SETTINGS
    recurring_events_are_hidden = hidden
    tribeEventsTemplate =
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =
    previous_ecp_versions =
    Array
    (
    [0] => 0
    [1] => 3.6.1
    )
    latest_ecp_version = 3.7
    welcome_notice = 1
    stylesheetOption = tribe
    tribeEnableViews =
    Array
    (
    [0] => upcoming
    [1] => month
    [2] => week
    [3] => day
    [4] => map
    [5] => photo
    )
    viewOption = month
    tribeDisableTribeBar =
    monthEventAmount = 3
    dateWithYearFormat = F j, Y
    dateWithoutYearFormat = F j
    monthAndYearFormat = F Y
    dateTimeSeparator = @
    timeRangeSeparator = –
    datepickerFormat = 1
    donate-link = 1
    postsPerPage = 10
    liveFiltersUpdate = 1
    showComments =
    showEventsInMainLoop = 1
    multiDayCutoff = 00:00
    defaultCurrencySymbol = $
    reverseCurrencyPosition =
    embedGoogleMaps = 1
    embedGoogleMapsZoom = 10
    debugEvents =
    earliest_date = 2014-07-22 08:00:00
    latest_date = 2014-07-22 17:00:00
    defaultValueReplace =
    disable_metabox_custom_fields = show
    pro-schema-version = 3.5
    hideLocationSearch =
    hideRelatedEvents =
    weekDayFormat = D jS
    eventsDefaultOrganizerID =
    eventsDefaultVenueID = 21
    eventsDefaultAddress = 120 Tremont St
    eventsDefaultCity = Boston
    eventsDefaultState = MA
    eventsDefaultProvince =
    eventsDefaultZip = 02108
    defaultCountry =
    Array
    (
    [0] => US
    [1] => United States
    )
    eventsDefaultPhone =
    tribeEventsCountries =
    hideSubsequentRecurrencesDefault =
    userToggleSubsequentRecurrences =
    recurrenceMaxMonthsBefore = 24
    recurrenceMaxMonthsAfter = 24
    eventsSlug = events
    singleEventSlug = event
    geoloc_default_geofence = 25
    geoloc_default_unit = miles
    WORDPRESS TIMEZONE

    SERVER TIMEZONE
    UTC

    #731034
    Josh
    Participant

    Hello Jeremy,

    Thanks for reaching out to us!

    This is a very strange and uncommon issue to be having. Thanks for attaching your site information as well! That helps to eliminate a couple of causes I would have suggested from the start.

    To be certain, have you completed the Testing for Conflicts procedures? This will help to determine what may be causing the conflict.

    I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

    Thanks!

    #863604
    Josh
    Participant

    Hello sbatech,

    It’s been a while since we’ve heard from you. We like to close tickets after they’ve been inactive for a while. If you have any further questions, please don’t hesitate to open a new ticket.

    Thanks!

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