Eventbrite Plugin not working

[rocketpop]

Good afternoon — I can report this issue, too.

My setup is as follows:
MAMP (PHP 5.4.4)
WP 3.6
Events 3.0.3
Eventbrite 3.0.1

It looks like the issue is related to validation:
[20-Aug-2013 16:25:54 UTC] PHP Warning: DOMDocument::loadXML(): Validation failed: no DTD found !PCDATA invalid Char value 25 in Entity, line: 23 in ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 95

Regards,
Kevin Druff

[Kelly]

Hi, Kevin. I’m sorry that you’re experiencing this issue. Let’s see what we can do to get you back in business.

I went to your site at http://wec.rpmdevserver.com/events/, but I couldn’t find any events that were linked to Eventbrite. Would it be possible for you to point me at an instance where you were seeing this behavior or send me a screenshot of the error? Once I have that to troubleshoot with, I should be able to get you some steps to try to resolve this.

Thanks for your patience!

[rocketpop]

That test event at url http://wec.rpmdevserver.com/event/test-event-123/ is supposed to connect to Eventbrite. If you inspect code you’ll notice that it cuts off just after the Google map JS outputs. This is when it triggers a stack trace in my PHP error logs (mentioned above).

It also outputs a similar trace when I try to edit an event linked to Eventbrite in the wp-admin.

I can also confirm this occurs on both my local MAMP setup and the public dev box (which is what you’re accessing on that URL).

[Kelly]

Thanks for the update, Kevin. A couple of follow-up questions:

– Would you mind confirming that you see the same behavior under the Twenty Twelve theme?
– What’s the Eventbrite URL that you’re trying to link to?

Thanks!

[rocketpop]

Correct. It doesn’t work under twenty thirteen. I don’t have twenty twelve installed. I can give that a shot tomorrow. I can also post the full stack trace if that will help.

Evventbrite URL: http://www.eventbrite.com/event/7964615379

[rocketpop]

[22-Aug-2013 13:56:45 UTC] PHP Warning: DOMDocument::loadXML(): Validation failed: no DTD found !PCDATA invalid Char value 25 in Entity, line: 23 in ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 95
[22-Aug-2013 13:56:45 UTC] PHP Fatal error: Uncaught exception ‘TribeEventsPostException’ with message ‘An error occurred while updating Eventbrite. Please review your information and try again.Error:Array’ in ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php:102
Stack trace:
#0 ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/tribe-eventbrite.class.php(1395): EventbriteAPI->sendEventbriteRequest(‘event_get’, ‘id=7964615379’, false, ”)
#1 ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/tribe-eventbrite.class.php(1567): Event_Tickets_PRO::sendEventBriteRequest(‘event_get’, ‘id=7964615379’, 30)
#2 ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/views/hooks/ticket-form.php(51): Event_Tickets_PRO::isLive(30)
#3 [internal function]: Tribe_Events_EventBrite_Template::the_tickets(”)
#4 ~/wp-includes/plugin.php(173): call_user_func_array( in ~/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 102

[Kelly]

This reply is private.

[rocketpop]

Am I supposed to be able to see that reply?

[Rob]

Yes; both the support person and the original poster should see the private reply. Odd to hear that you’re not. In it Kelly wrote:

Hi, Kevin. I’d like to try importing your event in our test environment. Would you mind sending me your Eventbrite API User Key? Let me know if you need help finding it.

If you want to send that to pro /a/ tri.be with a link to this thread, since it sounds like there’s an issue with private replies here, that’d probably make the most sense. Thanks!

[rocketpop]

Done; thank you, sir.

[rocketpop]

Kelly — I solved my own problem AND figured out how to duplicate the issue as it is a fix which should be made, IMO. The issue is with the name of the organizer: “The Center for Women’s Enterprise”. The organizer was created through TEC, which is obviously encoding html entities. When I enter the apostrophe, it is sent to Eventbrite as ’ which then triggers the error on return of the XML from Eventbrite. I have fixed the organizer’s name via Eventbrite’s website for this specific instance.

[Kelly]

Great troubleshooting, rocketpop. We’ll definitely look to address that in an upcoming release. Thanks so much for figuring it out!

[Kelly]

Hi, rocketpop. This is just a quick shout to let you know that we will be rolling out a fix for this issue in our next maintenance release, due out later this week.

If for some reason, you’re still experiencing the issue, please let us know in a new forum thread.

Thanks so much for your patience!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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