EventBrite ID error

[Cynthia]

I keep getting an error when entering EventBrite Event ID. The new site I’m developing for them is on my server right now and where I installed the just-purchased EventBrite Ticket add-on at http://abuzzhost.com/chrysali/ and their existing site is http://www.chrysalisfdn.org/.

Only urls I see in their EventBrite account is are below but neither number works.
Your RSS feed listing all live public events:
http://www.eventbrite.com/rss/user_list_events/13433598519
Your RSS feed listing all live public events organized by Chrysalis:
http://www.eventbrite.com/rss/organizer_list_events/1723611410

[Barry]

Hi Chrysalis,

If you login to Eventbrite and click on My Events you should see a list of events. If you click on one of those events it will (hopefully) take you to a URL such as:

http://www.eventbrite.com/myevent?eid=1234567890

In the above example 1234567890 would be the event ID. Does that help at all?

[Cynthia]

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[Barry]

Can you quote the actual error you are seeing?

[Cynthia]

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[Barry]

Using the same ID you provided I was able to import the event without any issues (as a confidence check I have included the name of event in a private message, below).

That rather indicates that the problem is specific to your installation … before we go any further can you confirm that you’ve set up your Eventbrite key from within your user profile correctly?

[Barry]

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[Cynthia]

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[Cynthia]

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[Barry]

Hmm, the bit you added about your key’s expiry date … you’ve got me wondering if perhaps you are confusing your Modern Tribe license key – which you’ll find on this page – with your Eventbrite API key which is quite different and you can normally find by logging into eventbrite.com and navigating to Account > API User Key > Your API User Key.

The reason I’m wondering this is because (as far as I am aware) Eventbrite does not provide an expiry date for its API keys.

If you haven’t already done so, can I ask you to take a look at our New User Primer for Eventbrite and in particular the information in the following section?

Installing & verifying your Eventbrite Tickets license key

Thanks!

[Cynthia]

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[Cynthia]

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[Barry]

Excellent, glad you’re all sorted here – I’ll close this thread now but if this crops again/if there’s anything else please just create new posts as needed 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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