Eventbrite Activation error

[Jonah]

Hi Tom,

What issues are you having with the plugin now?

– Jonah

[Tom]

Hi Jonas
1 There is no licence key prompt
2 There is no eventbrite info in create new event
Tom

[Jonah]

Hi Tom,

Did you input your EB API key in Users > Your Profile? You must do this first. Then, when you go to Events > Add New you should see the Eventbrite options here: http://cl.ly/image/313N1q1T3r18

I hope that helps but let me know if you need anything else.

– Jonah

[Tom]

Thanks Jonah
That’s the only part that indicates the plug-in exists, but I cannot see any evidence of EB options anywhere else 🙁

[Jonah]

Hi Tom,

So you’re not seeing the EB ticket options when creating a new event? Have you tried deactivating all other plugins to see if there’s a conflict? Are you running the latest version of all our plugins? Please provide me as much detail as possible.

Thanks,
Jonah

[Tom]

I deactivated all plugins and then activated only the 3 event related ones. It made no difference.
The PRO plugin was updated yesterday. This is what I have now:
Eventbrite for The Events Calendar
Version 1.6 | Visit plugin site
The Events Calendar
Version 2.0.9 | By Modern Tribe, Inc.
The Events Calendar PRO
Version 2.0.9 | By Modern Tribe, Inc.

[Jonah]

Hi Tom,

There is no version 1.6 for our Eventbrite plugin. Maybe you have another plugin installed? This is what it should look like in the plugins list: http://cl.ly/image/1L282N0q2U39

Please download the latest Eventbrite plugin from Account Central on our website: https://theeventscalendar.com/downloads/

Thanks,
Jonah

Is that what you see?

– Jonah

[Tom]

Brilliant! Thanks Jonah!
No idea what happened there as I downloaded that again, uploaded and now it is the correct version etc, but the zips I downloaded are identical.
All working fine now, except if I try reactivating ANY other plug-in I get the same error:
Fatal error: Cannot redeclare the_event_ticket_count() (previously declared in /wp-content/plugins/eventbrite-for-the-events-calendar/template-tags.php:7) in /wp-content/plugins/the-events-calendar-eventbrite-tickets/deprecated-template-tags.php on line 11

[Jonah]

Hi Tom,

It looks like you still have the other older plugin activated… Try deactivating it or completely removing the old one and that should work.

– Jonah

[Tom]

Thanks Jonah
No idea what went wrong there, but deleting and reinstalling both event pro and eventbrite rescued my blog from meltdown! I appreciate your help.
Tom

[Jonah]

Hi Tom,

Sometimes that’s what it takes. Glad you worked it out. Let me know if there’s anything else you need help with.

Cheers,
Jonah

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts