Event Title not showing in Order Confirmation E-mail

[Ingo Storl]

Hi there, quick question/problem I’m dealing with.

When tickets get ordered in the confirmation email it only displays the ticket name as in the woocommerce product name which is in my case “normal”

There is no link or any mentioning of the actual event it is related to – is that how it is suppose to be?

If I check this: (https://theeventscalendar.com/knowledgebase/adding-the-event-date-to-ticket-emails/) I can add the event date and time but why not the event title? Doesn’t that make more sense?? What link is that on the picture (testing) is that the event link? I checked in default theme, can’t replicate that on my side.

Please let me know if it is possible or if by default the event title should be included in the order confirmation email. Thanks.

see my email table attached (without, date and time snippet) just says “normal”…

Kind regards
Ingo

• This topic was modified 9 years ago by Ingo Storl. Reason: forgot link

[Cliff]

Hi, Ingo.

As of v4.4.2 of Event Tickets (ET), from Feb 9, this should have been working as you’re expecting.

I just tested on the latest versions of ET and ET+ and it’s still working as it has been from ET v4.4.2

I believe the issue here is that your WooCommerce email is customized, maybe by your theme or an add-on, in which case we cannot assist here further.

If you need some coding help, you may want to ask your own developer, the theme or add-on developer, or reference our documentation and list of known customizers.

Please let me know how this goes for you.

[Ingo Storl]

Cliff

Like I said, I checked it on default theme and it didn’t work.

I sorted it out myself in the meantime. You can close this thread, thanks.

[Cliff]

I’m glad you got it sorted out.

Thanks for letting us know.

[Author]

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