Event Tickets Plus is not capturing attendee information

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  • November 2, 2016 at 12:11 am #1186210
    James
    Participant

    Hi
    Event Tickets Plus is not capturing attendee information?
    Can you please let me know how to fix
    Many Thanks
    Dave
    (on behalf of James)

    November 2, 2016 at 9:25 am #1186386
    Geoff
    Member

    Hi Dave,

    Thanks for getting in touch! I’d be happy to look into this with you.

    Just to confirm, where are you looking for attendee information? Will you please send me a screenshot of where you’re looking so I can see what you’re seeing? That would help a lot.

    I checked this on my test site and I was able to see the attendee information by doing the following:

    • Heading to Events > Events from the WordPress dashboard
    • Clicking the “Attendees” link for an event that has sold tickets (screenshot)
    • Clicking the “View Dertails” link for a specific attendee (screenshot)
    • This expands all of the details for a specific attendee (screenshot)

    Are you following those same steps? If not, what steps are you following and I can try those as well.

    Thanks!
    Geoff

     

    Thanks!
    Geoff

    November 6, 2016 at 2:29 pm #1188433
    James
    Participant

    Hi Geoff

    Many thanks – followed these steps all is working correctly

    Kind Regards

    David

    November 7, 2016 at 7:34 am #1188605
    Geoff
    Member

    So glad that did the trick! Thanks for letting me know and I hope you had a great weekend. 🙂

    Cheers,
    Geoff

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