Event Tickets are not being e-mailed to customer

[Peter]

Hello,

I am having a problem, event tickets are not being e-mailed to customers. I’ve updated to the latest versions of Events Tickets, Events Tickets Plus, Events Calendar, Events Calendar Pro and Woo Commerce.

In WooCommerce e-mail settings there isn’t an option to enable this e-mail notifications. I’ve attached screen shots.

I am grateful for any help you can give.

Thanks,
Peter

[Geoff B.]

Good afternoon Peter and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent to your customers.
I would love to help you with this topic.

The WooCommerce email settings are not used as part of our plugins.
You can decide when the tickets are sent based on your settings under Events -> Settings -> Tickets (at the very bottom of the page).

If the tickets are still not sending, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether. This usually solves any ticket sending issue you might have.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts