Hey Tracie,
Thanks for reaching out to us!
Looking at the screenshots, it appears that the styling of those elements doesn’t really match the styles provided within our plugin. You can verify this by switching to a default theme and seeing if the same layout issues persist with the default theme.
If so, you can reach out to the theme developer to see if they have an update to address those particular issues or for help in removing those customizations from that part of the theme.
I’m sorry I wasn’t able to give you a direct response here but hopefully it helps to get you pointed in the right direction.
Thanks!