Event Auto Cancelled

[Tina Stent]

Hi,
I installed Event Cal Pro & Woocommerce tickets for a client but for some reason the event auto cancelled and all attendees were sent an email notification that the event cancelled – can you tell me how this happened and how to stop this from happening please?

[Brian]

Hi,

Sorry for the frustration with the Event Canceling. I can help troubleshoot this and get it resolved.

Deleting an Event will not cancel Event Tickets. To test that out I tried myself and did not replicate what happened to your client.

The only way to cancel an event is to do it through WooCommerce’s Order System. I also did this, but it did not send out an Events Canceled Email.

Our plugin does not modify the WooCommerce Order, Checkout System, etc all we do is add a Special Product with additional coding for tickets and tie that to Events with an Attendee List.

I understand this is a lot of questions, but could you get back to me on them so we can narrow this down and solve it.

Do you have any additional coding or Add Ons for WooCommerce that might have caused a conflict?

What is the Order Status for all the Ticket Orders?

Is the Event Still Published??

Is the Ticket Product for the Event Still There?

What about the attendees list for the event?

Let me know what you find out.

Thanks

[Tina Stent]

Hi Brian,

Thanks so much for looking into this – I have answered your questions below

Deleting an Event will not cancel Event Tickets. To test that out I tried myself and did not replicate what happened to your client. – No event was deleted – it auto deleted before the event occurred

The only way to cancel an event is to do it through WooCommerce’s Order System. I also did this, but it did not send out an Events Canceled Email.

Our plugin does not modify the WooCommerce Order, Checkout System, etc all we do is add a Special Product with additional coding for tickets and tie that to Events with an Attendee List.

I understand this is a lot of questions, but could you get back to me on them so we can narrow this down and solve it.

Do you have any additional coding or Add Ons for WooCommerce that might have caused a conflict? The only additional plugins are share this, facebook widget and google analytics

What is the Order Status for all the Ticket Orders? Cancelled

Is the Event Still Published?? Yes – http://events.helenbauzon.com/event/online-lap-band-support-group-meeting-october/

Is the Ticket Product for the Event Still There? No

What about the attendees list for the event? Yes they are still there with an order status as completed

[Brian]

Ok how strange. Nothing like this has happened before.

Do you have a copy of the cancellation email sent out? Is that something you could forward to us at pro(at)tri.be?

Is the Ticket Product for the Event Still There? No

Is the product in the trash? Can you restore it and open it and find under the Text Editor what the Last Edited Message Says.

What about in a Cancel Order’s Edit Page what does the Order Notes say for the cancellation?

Let me know about that and we can go from there.

Thanks

[Brian]

Since I haven’t heard back from you here, I’m going to go ahead and close out this thread. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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