Hi Janet,
Thanks for getting in touch with us and sorry to hear about this issue 🙁
I see that Josh replied to the previous thread you posted. Can you please review his latest answer and continue to work with him in that thread? I’ll ping Josh and offer my help as well to deal with the issue which seems to be a pretty tricky one. Regarding the clean-up script, I don’t think it’s still relevant with this version of our plugins.
I’m closing this one as it’s a duplicate thread!
Hope we can help you solve this really soon,
Best,
Nico