Don't allow organizers to delete a ticket after tickets have been sold

[Ameet]

Hey folks,
We’ve recently run into a couple issues where Community Tickets users / organizers go into their event and delete a ticket even after noticing that X number had been sold.

When that happens, it throws both the Orders and Attendees Reports into disarray. The orders still show up, but all the financials and the monetary amounts are either completely missing or equal to 0. Essentially the product in woocommerce is no longer there but somehow the report managed to hold onto part of the data. It is pretty gnarly and seems the best practice would be to not allow them to be deleted. Instead the user should just change the stock to 0.

Seems like the Delete on Community Tickets should be checking whether any have been sold or not before allowing them to do it. Is there any code you can provide that may help get around this issue, perhaps putting in a confirmation alert and allow them to cancel the request?

thx

[Josh]

Hey Ameet,

Thanks for reaching out to us!

Definitely sounds like a strange issue here. I’ve created an internal bug ticket for this one and have added this thread to that ticket. You’ll be notified here as we make progress on addressing this one.

In that thread, I added your suggestion for disabling the ability to delete as well as the possibility of disabling future sales (since I imagine is the reason why organizers are deleting the ticket?) without deleting the core WooCommerce product associated with that ticket.

I apologize for the inconvenience here. If you have any questions/concerns about this process please don’t hesitate to reach out.

Thanks!

 

[Ameet]

Thx for the update, looking forward to the fix.
Cheers.

[Josh]

Hey Ameet,

Sure thing!

I’ll go ahead and close this thread for now.You’ll still be notified here as we look into addressing this one.  If you have any further questions/concerns about this process, please don’t hesitate to open a new thread.

Thanks!

[Brook]

I just wanted to thank you once again for reaching out to us about this. We just released a new version of The Events Calendar and all of its addons that contains a fix for this.

Our blog post with the full details: The Events Calendar 4.1.4 and premium add-ons

We recommend updating as soon as you can to get the latest patches. Please let us know if this fixes the bug you have been experiencing or if you have any follow up questions. Thank you again!

– Brook

[Ameet]

Thx Brook,
I’m going to check it out.

[Josh]

Hey Ameet,

Awesome!

I’ll go ahead and close this thread for now. If you have any further questions after checking it out, please don’t hesitate to open a new thread.

Thanks!

[Author]

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