Disconcerting Messages

[horseconnectioncenter]

I’m helping a client, Ariane Rezvani, with her website: HorseConnectionCenter.com, in which she has Events Calendar, Events Calendar Pro, and Community Events.

First question: Should Events Calendar be active as well as Events Calendar Pro, or should the first plug-in be deactivated?

Second question: Having updated all her plugins that required updates recently, she received the following messages, again (we thought this had been resolved):

“The following plugins are out of date: Events Calendar PRO 4.1.3, The Events Calendar: Community Events 4.1.2. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.

There is an update available for The Events Calendar PRO but your license key is out of installs. Visit the Modern Tribe website to manage your installs, upgrade your license, or purchase a new one.

There is an update available for The Events Calendar: Community Events but your license key is out of installs. Visit the Modern Tribe website to manage your installs, upgrade your license, or purchase a new one.”

As far as she knows, even though the messages indicate that things might not work right, everything does seem to be working properly. Still, the messages are disconcerting and seem to be a harbinger of problems to come.

She should not be out of installs, having recently paid her subscription.

One last detail: She has a staging area and a live site. Could this affect the licensing?

Your help is greatly appreciated! – Jeff Napier

• This topic was modified 9 years, 10 months ago by horseconnectioncenter.

[George]

Hey Jeff!

Thanks for reaching out. I will address your questions in order:

First question: Should Events Calendar be active as well as Events Calendar Pro, or should the first plug-in be deactivated?

☝️ Yes, The Events Calendar must remain active. All of the other plugins are “add-ons” to this main, core plugin.

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Second question: Having updated all her plugins that required updates recently, she received the following messages, again (we thought this had been resolved): […]

All of the plugins at this time are now at version 4.2. So messaes urging you to update to persist.

Things will work fine, and update notices are not “harbingers of problems to come” (great wording!), they are just a bit annoying and persistent because you should update whenever a new update is available.

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Now, onto doing the updating…

The licenses your account has are both Personal Licenses, meaning they will only work on one domain name. I don’t see a “staging URL” listed for your license keys, so it seems that they are configured correctly, but the staging server you mention could still be a factor here.

What I would recommend is the following:

1. Remove the license keys from your wp-admin on your live site.
2. Remove the license keys from your wp-admin on your staging site.
3. Head to http://theeventscalendar.com/license-keys and use the “Disconnect” links next to the license keys to disassociate them from the domain names they were linked to.
4. Head back to your live site—not staging—and enter the license keys again; save them in the wp-admin and see if things work any better.
5. Do NOT put the license keys in the staging site. This will not affect plugin functionality in any way whatsoever; license keys have no affect on the code, they simply sign the domain name up for updates.

☝️ Let me know what you find by doing all of this! And please note that you can also perform the updates manually at any time. The files for The Events Calendar are available any time at http://wordpress.org/plugins/the-events-calendar, and the files for the premium add-ons are available at http://theeventscalendar.com/my-account/downloads

Cheers!
George

[Support Droid]

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