Customer orders not showing after import

[Robert]

I had to create a new WordPress installation and import orders from Woocommerce however under the orders the actual product isn’t showing now!

These products exist but I guess somehow not being associated with the customer’s order. The total for the order is showing just not the order details or link to the product. Any idea why this is?

Is there a better way to do an import/export for events tickets/woocommerce etc? I just did the WordPress import/export.

Thanks.

[Victor]

Hi Robert!

Thanks for getting in touch with us!

There is not a single option to perform a migration. It would all depend on what your needs are and how you feel most comfortable doing it.

I’m not exactly sure about why that could be happening. Have you also imported the WooCommerce products too? I’m mostly sure you’ll need those in place so they show available for your orders.

I did find the following article that might be of help for what you are trying to accomplish > https://docs.woocommerce.com/document/product-csv-importer-exporter/

I hope that helps.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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