Cleaning up the ticket format

[Jeff Brown]

I love the Wooticket Extension, but dear god… the ticket format is just *horrible* (coming from someone that did table based sites in the 90’s).
Has anyone had any real luck editing the format? The crazy mix of inline styles with !importants in the body and header block is driving me nuts.

[Barry]

Hi there opus13,

The template used for this can be safely overridden and customized, freeing you to “clean up” the structure and move away from table-based mark-up if that’s what you want to do.

Doing this follows exactly the same principle as any other template override and our Themer’s Guide explains the way forward, so that is definitely worth a quick read.

As a word of caution, though, we’re generally not advocates of table-based layouts ourselves (with some obvious exceptions) nor would we use inline styles unless there was a compelling reason to do so. In the case of HTML emails however we found this was necessary to achieve consistent results across email clients – many of which are not nearly as up-to-date with the latest web standards as typical modern web browsers are.

If you’re confident you can move to a different format and achieve solid results across different email clients, though, that option is definitely open to you – however at least for the time being we would be reluctant to make that change in our own products at this time.

I hope that helps 🙂

[Jeff Brown]

Suggestion: An archive or sub-forum where users can post up their receipt/ticket formats for others to use 😀

[Barry]

That’s not a bad idea – I’ll chat with the team and we’ll have a think about that.

In the meantime, though, do feel free to share code and snippets that might be helpful in whichever existing forum is most appropriate (right at this time the forum doesn’t do the best job in terms of displaying code, unfortunately, so using services like Gist and Pastebin – and linking to them from your form replies – is the best way forward).

Thanks again and I’ll go ahead and close this thread – but if we can help with anything else please do feel free to create new threads as needed and one of the team will be only too happy to help 🙂

[Author]

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