Cant renew tickets subscription without duplicate events licence

[Tom]

I can’t believe I am required to post this question to a public forum, but having renewed my calendar licence last week I am being asked to stump up extra for the ticketing licence which I will (grudgingly) pay for, considering the absence or any direct support, but fail to see why I can only renew this if I buy a duplicate of the calendar licence I already renewed?

[Leah]

Hi Tom,

Thanks for your note. Hopefully I can clarify things a little.

Our plugin suite is designed to be a sort of mix and match, so that folks can purchase exactly what add-ons they need for their site. Since Events Calendar PRO and Eventbrite Tickets are two different plugins and were both up for renewal this month, you got two renewal notices.

fail to see why I can only renew this if I buy a duplicate of the calendar licence I already renewed?

I’m not sure I understand what you’re asking here- I looked at your account and your license for Events Calendar PRO is renewed through September 2016. If you want to continue using Eventbrite Tickets as well, you’ll want to renew that license as well. You don’t have to have PRO to use Eventbrite Tickets, but you do need it to use the PRO features such as your Photo View or Countdown Widget.

considering the absence or any direct support

While we do not include email or phone support, we do provide direct and specialized support via these forums. Our team is hard at work daily (during the week) responding to threads and helping folks solve issues. This system has worked nicely for thousands of our users- but we understand that it’s not for everyone.

I hope the above has helped clarify some of your questions. If there’s anything I can elaborate on or any other questions I can answer, please let me know. If you’d like to make your posts private, there’s a checkbox under the form that you can use. Then only our team will be able to see your posts.

Best,

Leah

[Tom]

If you want to continue using Eventbrite Tickets as well, you’ll want to renew that license as well. You don’t have to have PRO..

I understand that, so having bought Cal Pro, the only option given when renewing tickets is to renew both.

If you’d like to make your posts private, there’s a checkbox under the form that you can use.

The only checkbox I can see is “Notify me of follow-up replies via email”.

[Leah]

Hi Tom,

I’m sorry, I misunderstood the original issue. I realize that you mean you are seeing renewals for both Events Calendar PRO and Eventbrite Tickets in your Cart, even though you already renewed PRO. I have corrected that so now you only have Eventbrite Tickets in your Cart.

You’re right, private posts are not available in the Pre-Sales Forum (sorry, I’m a little rusty on forum replies!). But they are available in our premium forums. Since you have a valid license, feel free to ask any future questions in our premium forums. You’ll be able to make private replies there.

Best,

Leah

[Tom]

When I look at my account now it says:

ERROR: Please enter an e-mail address.

[Leah]

Hi Tom,

I double checked your account and your email address looks fine. Can you show me a screenshot of where you’re seeing that error? That would be very helpful.

Thanks,

Leah

[Tom]

Of course my email address exists, not sure why this message popped up, and now gone again.

In any case the original problem remains, and there is no way I can see to attach a screenshot.

View post on imgur.com

[Leah]

Hi Tom,

Thanks for confirming that the email error is gone- glad to hear it!

I have double checked your account to confirm that the only thing in there is the PRO renewal. Can you please try logging out and then back in, and clicking Cart in the upper right hand corner? If you see just the renewal listed, you’ll then be able to complete the purchase successfully.

Thanks for your patience while we get this sorted!

Best,

Leah

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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