Cannot add in license key for Events Calendar Pro

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  • March 18, 2013 at 12:07 pm #43100
    Andrew
    Participant

    I just installed Events Calendar Pro on a new site, but the plugin is not letting me add in the license key provided. I’m just getting the error: “Your version of The Events Calendar is not up-to-date with one of your The Events Calendar add-ons. Please update now.”

    Both versions of the plugin are up-to-date, however (versions 2.0.11), and I’ve tried deactivating everything else and reactivating the plugin, in addition to re-installing the plugins.

    Please note that the licence has been provided by a third party, who has hired me to do the work.

    March 19, 2013 at 11:02 am #43291
    Jonah
    Participant

    Hi Andrew,

    Have you tried deactivating all other plugins to see if there’s maybe a conflict? I’ve heard some report recently of other plugins interfering with our license system.

    – Jonah

    March 19, 2013 at 7:46 pm #43355
    Andrew
    Participant

    Yeah, I had deactivated everything and tried reinstalling, but that didn’t help either.

    March 19, 2013 at 7:50 pm #43356
    Andrew
    Participant

    I just tried it again to be sure and same issue. Still says on every page “Your version of The Events Calendar is not up-to-date with one of your The Events Calendar add-ons. Please update now.”

    Is there anywhere in the tables I can add the licence key and try forcing it?

    March 20, 2013 at 7:11 am #43388
    Jonah
    Participant

    This reply is private.

    March 20, 2013 at 8:16 am #43397
    Andrew
    Participant

    This reply is private.

    March 20, 2013 at 8:18 am #43399
    Andrew
    Participant

    This reply is private.

    March 20, 2013 at 8:55 am #43409
    Jonah
    Participant

    Hi Andrew,

    You might try setting up a development copy of the website so you can test things out safely. Do you have any other of our plugins or add-ons installed that could be causing this message to appear? Would you be able to provide me wp-admin access? You can post here and mark as private.

    Thanks,
    Jonah

    March 20, 2013 at 9:18 am #43412
    Andrew
    Participant

    This reply is private.

    March 20, 2013 at 2:27 pm #43428
    Jonah
    Participant

    Hmmm, it looks like it could be the theme. Can you post a copy here so I can check it out on my end? You can use http://droplr.com/ to share the file.

    Thanks,
    Jonah

    March 20, 2013 at 4:32 pm #43448
    Andrew
    Participant

    This reply is private.

    March 20, 2013 at 4:33 pm #43449
    Andrew
    Participant

    This reply is private.

    March 21, 2013 at 11:20 am #43666
    Andrew
    Participant

    This reply is private.

    March 21, 2013 at 3:23 pm #43725
    Jonah
    Participant

    Hi Andrew,

    I took a look at the theme and I’m seeing the license key fields fine on my end. What’s your server setup look like (platform, version of PHP, etc.)? How much memory do you have allocated to PHP?

    – Jonah

    March 21, 2013 at 3:35 pm #43729
    Andrew
    Participant

    That’s odd, but you didn’t see the license fields on our install, correct? Memory allocation is good, I believe it’s 128M, PHP 5.3.17.

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