Calendar Widget not showing events below widget

[Philip Murray]

hi Guys

i am still having the same problem with the CALENDAR WIDGET as per this thread https://tri.be/support/forums/topic/calendar-widget-not-showing-events-below-widget/#post-723447

when you click on a date in the Calendar – the event info does not show up below the calendar

any ideas how to fix this please – i have completely removed and re-installed the plugin without success

thanks
Phil

[Barry]

Hi Phil,

I’m sorry to hear it’s still causing problems.

Following from your previous thread, can you confirm if you were able to set things up on a dev/test site? If so, were you able to replicate the same thing there under default conditions as discussed?

Thanks!

[Philip Murray]

hi Barry

ok – i now know what the problem is but i do not know how to fix it.

basically if i add EVENTS manually into a category called CLUB DIARY – then the CALENDAR WIDGET works fine [in that each time you click a date on the calendar it displays the info below the calendar].

but if i IMPORT a CSV file with all the EVENTS and then once they are imported i assign them to the CLUB DIARY category – the calendar shows a little dot under each date when there is an event but does not display any info when the date is clicked.

so it has to be something connected with the CSV import.
should there be a CATEGORY COLUMN in the CSV file before i carry out the import or have you come across this problem before?

there are so many events for this client that they can’t really be added manually

what would you recommend please Barry – i really need to get it working
thanks

Phil

[Barry]

I haven’t come across this before I’m afraid – and actually am unable to replicate. Here’s what I tried:

• Generated some event CSV data
• Imported the events, which happened to include an event on September 25
• Edited that event and assigned it to a category
• Viewed the calendar widget on the front end, clicked on September 25
• The relevant event was listed below as expected

Is there anything about those steps that would lead me to miss this problem (have you configured the calendar widget a certain way, perhaps to include some categories and not others, or anything like that)?

[Philip Murray]

hi Barry

thanks fro trying that

well I have 2 CATEGORIES – one called CLUB DIARY and one called RESULTS.

When i apply the CALENDAR WIDGET in the right column widget area of the site there is the FILTER option – and i selected CLUB DIARY – now when I do that and click SAVE i can see an option that appears momentarily then disappears which shows 2 options MATCH ALL and MATCH ANY – but it disappears before I can select either option [though i am not sure which of these options is used for?]

thanks
Phil

[yogadevo]

I have having a similar problem with our mobile view of the monthly colander. You can select the date but the events that are scheduled for the a day are not showing up below.

[Philip Murray]

Did you import events via a CSV file also Yogadevo?

[Barry]

Hi!

now when I do that and click SAVE i can see an option that appears momentarily then disappears which shows 2 options MATCH ALL and MATCH ANY – but it disappears before I can select either option [though i am not sure which of these options is used for?]

If you’re only filtering against one term (ie, you’re interested in a single category and nothing else) you don’t need those extra options – which is why they are hidden: they only make sense if you wish to filter against multiple terms.

well I have 2 CATEGORIES – one called CLUB DIARY and one called RESULTS.

When i apply the CALENDAR WIDGET in the right column widget area of the site there is the FILTER option – and i selected CLUB DIARY

So following from my last set of steps, I revisited this and set my calendar widget to show events only in the same category as the event taking place on September 25 – it still functioned as expected when I clicked on that date.

Before we go any further, can I ask you to confirm:

• If you have a dev site set up with only a default theme and no other plugins running but our own – and if you can replicate this problem here (and perhaps share a link to the dev site if so)
• If you ran through our troubleshooting steps as described here … I do see you marked having run through them but I would like to be clear as I am unable to replicate the problem

Thanks!

[Philip Murray]

hi barry
thanks – i am creating a dev site now that i can give you full access to privately. i will email you when it is set up.
thanks
phil

[Philip Murray]

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[Philip Murray]

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[Barry]

Thanks for those credentials: before I go any further (I realize it’s a test/dev site but I have to ask regardless) can you confirm we have your permission to carry out a range of troubleshooting steps – including deactivating plugins and changing theme – that may impact on the appearance and operation of your site?

We always recommend making a full and complete backup before giving us your permission to proceed (and of course making sure you understand the process for restoring that backup).

Thanks!

[Philip Murray]

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[Philip Murray]

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[Philip Murray]

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