Calendar load issues

[Kylie]

Hi Guys, we are currently having problems with our calendar, when you are in the calendar view and you choose the drop down to move to another mother, the loading circle just keeps spinning and the calendar just never changes to the next month. We have been using it for at least 12 months with no issues so we are unsure why it has started to be a problem.

[Barry]

That’s strange. I can see that a Javascript error is occurring when I try to navigate:

TypeError: data.match(…) is null

That commonly indicates that there is a conflict somewhere along the line, so, could I ask you to carry out our standard troubleshooting steps?

• Please ensure that your Modern Tribe plugins are up-to-date and in-synch … for instance if you are using The Events Calendar 2.0.11 you must also use Events Calendar PRO 2.0.11
• Deactivate all other plugins and change your theme to a default, unmodified one such as Twenty Eleven or Twenty Twelve
• Now test to see if the problem still exists
• If the problem has been solved by these steps, start reactivating everything one-at-a-time, testing at each point to see if the issue has returned
• If the issue does return, take note of whichever plugin (or theme) you reactivated immediately before it started again – it’s likely there is a conflict with this item

[Author]

Posts