Blank pages when editing

[geoffjones]

A user of our website with editor permissions is getting the following error when trying to create a new event:
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Still the same blank pages in W7 firefox, page headers show :-

http://www.cambridgeramblingclub.com/wp-admin/post-new.php?post_type=tribe_events
http://www.cambridgeramblingclub.com/wp-admin/edit.php?post_type=tribe_events

but pages remain blank.

With W7 Internet explorer I still get the HTTP 500 Internal server error.

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Running the latest versions of Event Calendar & Pro
Regards
Geoff

[geoffjones]

If I login in as admin it works fine. The 500 error gives:
The website encountered an error while retrieving http://www.cambridgeramblingclub.com/wp-admin/post-new.php?post_type=tribe_events. It may be down for maintenance or configured incorrectly.
Geoff

[geoffjones]

If I turn of Wordfence security it works OK – but I must have Wordfence on as our site gets attacked a lot 🙁

[geoffjones]

If I upgrade the user from an editor to admin it all works OK. Any idea why Events needs admin access? It used to work fine until recently.
Regards
Geoff

[George]

Hey Geoff,

Thanks for reaching out. This indeed sounds like a conflict with WordFence. WordFence might have a configuration that is preventing Editor-role users from editing events, and that plugin itself might be requiring the Admin role. I mention this because when I log into an “Editor”-role member account on my local testing site, I can edit events fine.

I’m glad you’ve found a temporary workaround by upgrading users to Admins. I’m sorry about the limitation and conflict here—for further assistance with it, I would recommend also contacting the WordFence support folks to see if they have some insight on the nature of this conflict.

Thank you,
George

[geoffjones]

Please confirm that your test site is using Wordfence? The editor role cannot edit events even with Wordfence set to Level 0 ie no security!
Regards
Geoff

[George]

Hey Geoff,

I am not running WordFence on my test site, but that doesn’t change the current situation of things in regards to the specific issues you have.

First, you confirmed that things work with WordFence deactivated, so the problem here is definitively caused by WordFence:

If I turn of Wordfence security it works OK

Next, you said this in your most recent reply:

The editor role cannot edit events even with Wordfence set to Level 0 ie no security!

This is a consequence of something within WordFence, as you confirmed above. This is not a problem within our code, it is a problem WordFence is causing.

When I test a default Editor role, with no WordFence, then the Editor user can create can edit events fine, without issue.

For any specific WordFence-related questions, like creating editor roles that allow have the permissions you want, please bring those questions to the WordFence support team. Reach out to the WordFence folks about how WordFence-modified Editors are not getting full Editor capabilities.

I’m sorry that you have to go to another support team for help with these issues, but with we do not make that plugin so unfortunately cannot address the specific problems within or caused by that plugin.

Please let me know if this makes sense—if you feel I’m missing something, then I’m sorry for the trouble! Let me know, and let me know if there’s anything resulting from our plugins specifically that I can try to help with.

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Brook]

Just to follow up Geoff Jones continued this topic here for any interested folks. 🙂

• Brook

[Author]

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