Auto generate ticket as PDF

[vinejuice]

Hi Tribe, I recently purchased your Wootickets. From what I can tell the tickets created are sent to the purchaser as a HTML email. Is it possible that the ticket can also be automatically generated as a PDF and sent to the purchaser? I would prefer this for my customers. Also, if a customer lost the email or PDF there doesn’t appear to be anywhere in their account where they could login to get another one sent to their inbox. Any advice on this please?

[Barry]

Hi – great question!

We actually switched away from PDFs in recent versions to help increase the customizability of tickets, amongst other reasons. This is definitely possible, though, but is no longer a feature of the plugin and would, I’m afraid, require to be developed as a piece of custom development work.

However, we’d be more than happy to consider any feature requests you might make about this (or if you see a suitable existing request, please do just add your support to that instead).

Thanks!

[vinejuice]

Ok, that’s a shame but thanks for clarifying. Can you advise on resending the ticket email if it’s lost or can the buyer log in and resend to themselves?

[Barry]

I don’t believe the customer themselves can trigger a re-send (at least not without some extra customization) – but please see Casey’s answer here with regards to an admin resending tickets: does that help?

[vinejuice]

Hi Barry, thanks for that. Hopefully it won’t become a problem. It would make for a better service though if the customer could log in and resend at their convenience. Is this something you might add?

[Barry]

We’d definitely consider something along those lines – please do post a feature request (or check for and add your support to any suitable existing requests) and we’ll give it some thought 🙂

[Author]

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