attendees CSV export not populating order status

[Jayson Cote]

The CSV export for attendees is not populating all columns, including :
Primary Information, Order ID, Order Status, Customer Name, Customer Email Address

[Victor]

Hi Jayson!

Thanks for getting in touch. Let me help you troubleshoot that issue.

I made a few tests on my own local installation and I am not able to reproduce this issue. The only column I see empty is the Primary Information, but this is just the Customer Name and Email Address, which I can see in separate columns.

I will reach out to the team to make some additional tests and see in which scenario this could be happening.

In the meantime, could you please let me know if you are customizing the export in any way?

Additionally, This could be related to a theme or plugin conflict. I see you have tried deactivating all other plugins. Did you happen to notice a difference when deactivating all other plugins?

What happens if you switch to a default WordPress theme, like Twenty Seventeen? How about if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site.

Please let us know about it.

Thanks,
Victor

[Jayson Cote]

Thanks Victor, I do have a staging site setup and will run some more tests there. I do not have any custom functions effecting the csv export specifically, although I do have a couple column filters in place. Maybe these filters are effecting the export?

//* Add columns to attendee screen
add_filter( ‘manage_tribe_events_page_tickets-attendees_columns’, ‘gum_woo_custom_attendee_column_manage’, 20 );
add_filter( ‘tribe_events_tickets_attendees_table_column’, ‘gum_woo_custom_attendee_column_display’, 10, 3 );

Thanks for the response. I will run some more tests..

[Victor]

Hi Jayson!

Thanks for following up with this.

Yes, it could probably be something going on with those filters you are using. Please try commenting out that code (or temporary remove it) and see the outcome of the export.

If you still get empty results after that, please proceed with the testing for conflicts guide to narrow down the problem and make sure we are not dealing with a theme/plugin conflict.

Let us know how that goes.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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