Attendee summary issue

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  • September 26, 2013 at 2:49 pm #67874
    rowandaylor
    Participant

    Hello there,
    I’ve noticed that the “Attendee Summary” for our events repeatedly reports ONE more seat than is sold.
    See screenshot – http://d.pr/i/p7Wi

    Is there a way to fix this?
    Cheers 🙂

    September 26, 2013 at 10:16 pm #67948
    Kelly
    Participant

    Hi, rowandaylor. Thanks for getting in touch and providing a screenshot. That’s super helpful.

    From the looks of it, you’re seeing a ticket that is in the process of being purchased. This could happen for any number of reasons including an abandoned shopping cart or an order that needs to be manually confirmed. Your best bet is to check out your orders in WooCommerce for more details. You should be able to find it there.

    Hope that helps!

    July 7, 2015 at 6:29 am #981350
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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