Attendee Information not displaying when ticket is selected

[Ingo Storl]

This reply is private.

[Cliff]

Thanks for that.

It looks like you did it correctly in your first attempt (within first minute of your video).

Since it didn’t work for you but it did for me — and because I see you have many other plugins still active — I’d suggest deactivating all other plugins besides Modern Tribe’s and WooCommerce core (i.e. disable YITH plugins and the rest). I didn’t see you do that in your video.

Also, you really shouldn’t have to clear theme and browser cache each time since you’ve already added the code to the Jupiter parent theme’s functions.php before you re-activated it.

[Ingo Storl]

I have tried that already. I deactivated all Plugins except Modern Tribe and WooCommerce, deleted all custom CSS and followed the procedure as in the video. Result is the same, not working.

[Ingo Storl]

This reply is private.

[Cliff]

Sorry, Ingo. I know this can be frustrating.

I saw another user’s thread that mentioned Jupiter Theme: https://theeventscalendar.com/support/forums/topic/ticket-fieldset-2/#post-1172209

I’d suggest checking out that thread. Please let me know if the fix that worked for them also works for you.

[Ingo Storl]

Hi Cliff,

so I tried that and it doesn’t work.

However this does let me add the custom fields without the MU-Plugin from Codeable. Making that 115$ investment a total waste. Also makes me think, why Jupiter theme tells me they don’t support 3rd Party Plugins but this guy somehow get’s a fix.

But it still doesn’t open up that attendee fields when buying the ticket, nothing has changed there.

I was thinking maybe one of the snippets in my functions.php could be the cause. I’m gonna take all the modern tribe snippets out and see what that does.

[Ingo Storl]

That doesn’t change anything either…

[Cliff]

I truly am sorry, Ingo. I honestly don’t know what else we can do for you at this point.

I appreciate your long efforts in this thread and previous. I hope our fix and Jupiter possibly coming out with a fix or a snippet or something for you can eventually get you up and running.

I’d suggest reaching out to Jupiter support again and asking how/why it works for them and not you and why they’re getting different/better support than you have received (if this is how you feel).

Please do update this thread again once you have any more updates for me.

[Ingo Storl]

I have contacted Jupiter again, asking for their help. Will keep you posted.

Kind regards
Ingo

[Cliff]

Ok. Thanks for the update.

[Ingo Storl]

Hi Cliff,

problem solved, believe it or not.

Jupiter support figured it out. Here is what they said:

The issue was related to Theme Options > Advanced > Manage Theme > Google PageSpeed Optimization (Beta Feature). I turn it off and it’s working fine now. This options was preventing JavaScript to add some codes to the page.

http://prntscr.com/crl5x4

You are welcome to close this thread now (didn’t think I would hear myself saying that…) Thanks again also for your efforts, Cliff!

Regards
Ingo

[Cliff]

Great! Thanks for letting me know.

We’ll leave it open for the Pending Fix status (so it eventually gets an update once the fix is released), but I’m very glad to hear it got figured out. 🙂

[Geoff]

Hi Ingo,

We just wanted to let you know that a fix for this issue was released in the latest versions Event Tickets and Event Tickets (4.3.1.1). Please update when you have the chance and definitely let us know if you continue to see the issue.

Thanks for reporting this and for your patience while we worked on it!

Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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