Add's tickets to event when manually adding an order

[Timree]

Hello,

We set the events to have a limited number of seats and sometimes a customer will call to purchase tickets. So what we started doing was “add order” and adding line items and charging them through a different point of sale but whats happening is that it’s adding tickets to the stock instead of subtracting from inventory. Sometimes customers have credit from our previous ticket system, so we need a way to manually add customers but is there a way to have it subtract from the ticket inventory instead of adding spaces? I hope that’s clear as to what is happening, please let me know if there is a work around.

Thank you

[Paul]

The same thing is happening on our website too! But it only happens when we use the “add order” button, is there something we are not doing right when we are placing an order using the “add order” button as it seems to work when customers place their own orders through the website? Any help would be greatly appreciated! Thanks

[Josh]

Hey,

Thanks for reaching out to us!

I’ve tested this particular issue and was able to verify that this does appear to be a bug with the latest version of the plugin. I’ve created an internal ticket for tracking this issue and you’ll be notified here as we make progress on this one.

I apologize for the inconvenience. If you have any further questions about this process please don’t hesitate to ask.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Josh]

Hey!

Just wanted to follow up here.

One of our developers reviewed this and found that this is actually associated with the default way that WooCommerce handles stock. If you would like to reduce the stock when manually adding orders, WooCommerce allows you to do so by checking the box next to the ticket selecting the “Action” dropdown (https://cloudup.com/c8ycTSzdg_e) on the list there and selecting “Reduce Line Item Stock” there.

Since this is the way that it works for all other manual orders and products, we feel that it’s best to stay in line with the way that WooCommerce handles these types of actions.

Let me know if this helps.

Thanks!

[Author]

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